Delinquency Resolution & Credit Counseling Specialist

Paycom - ATS; Brandywine Summit (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Team incentives

Generous PTO

Health benefits

401K with match

Life insurance

Disability insurance

Tuition reimbursement

Paid holidays

Volunteer time off

EAP

Pet insurance

Job summary

Franklin Mint Federal Credit Union is seeking a delinquency collections professional to contact members with past due loans and resolve accounts while protecting the credit union’s interests. You will assess risk, negotiate feasible payment plans, and support the recovery of assets across mortgages, auto, lines of credit, personal, and small business loans.

The role requires strong customer service, analytical skills, and the ability to work a flexible schedule while maintaining strict

Qualifications

• Requires a high school diploma and 5+ years collection experience.
• Financial institution background strongly preferred.
• Strong customer service and negotiation skills.
• Ability to work a flexible schedule and maintain confidentiality.

Responsibilities

• Contacts credit union members by phone and mail regarding past due accounts.
• Resolves delinquencies, assesses risk, and mitigates loss while maintaining goodwill.
• Locates unresponsive members using approved skip tracing methods.
• Evaluates extensions, workouts, and refinances within authority.
• Scan checks, pull payments, and perform line revocation and collateral actions as needed.
• Counsels members on prudent credit use and mutually beneficial payment plans.
• Provide support to management with reporting and process improvements.
• Adhere to BSA/OFAC regulations and internal policies.

Skills

Customer service

Communication skills

Interpersonal skills

Analytical problem solving

Organizational skills

Verbal Written skills

Attention to detail

Microsoft Office

Education

High school diploma

Associate's degree

Tools

Microsoft Office

Job description

Franklin Mint Federal Credit Union is seeking a delinquency collections professional to contact members with past due loans and resolve accounts while protecting the credit union’s interests. You will assess risk, negotiate feasible payment plans, and support the recovery of assets across mortgages, auto, lines of credit, personal, and small business loans.

The role requires strong customer service, analytical skills, and the ability to work a flexible schedule while maintaining strict