Delinquency Resolution Specialist – Credit Union

Talentify; Burnsville (MN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Paid holidays

Volunteer time off

Life insurance

Education reimbursement

Career development

Employee discounts

Job summary

TruStone Financial Credit Union in Burnsville, MN is seeking a detail-oriented Collections Clerk to resolve delinquent member accounts. You will contact members by phone, letter or in person to understand reasons for delinquencies and work toward plans to bring loans current or minimize losses.

This full-time, non-exempt position requires at least a high school diploma and 2+ years of consumer collection experience, plus knowledge of relevant laws and policies.

Qualifications

• 2+ years of consumer collection experience.
• High school diploma or equivalent.
• Knowledge of state and federal consumer collection laws and policies.
• Lending document knowledge.
• PC experience with Microsoft Office, Internet, and Email.

Responsibilities

• Resolve delinquent member accounts through contact by phone, letter, or in-person.
• Develop and implement mutually agreeable plans to bring accounts current or minimize losses.
• Conduct follow-up for loans and Visa accounts to determine delinquencies.

Skills

Collection experience

Verbal & written communication

Problem solving

Independent work

Lending knowledge

Correspondence

Bank Secrecy Act compliance

Pre-employment checks

Attendance

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet

Email

Job description

TruStone Financial Credit Union in Burnsville, MN is seeking a detail-oriented Collections Clerk to resolve delinquent member accounts. You will contact members by phone, letter or in person to understand reasons for delinquencies and work toward plans to bring loans current or minimize losses.

This full-time, non-exempt position requires at least a high school diploma and 2+ years of consumer collection experience, plus knowledge of relevant laws and policies.