Debt Counselor- In Person

DuTrac Community Credit Union; Dubuque, Davenport (IA, IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

DuTrac Community Credit Union in Dubuque, IA is seeking a Debt Counselor to counsel members and assist in resolving delinquent payment situations while preserving assets.

You will work by phone and mail, determine repayment abilities, coordinate collections, and maintain accurate files. Ideal candidates have 1-3 years of similar experience and strong written and verbal communication skills.

DuTrac offers a competitive salary and benefits package in a friendly, community-focused environment.

Qualifications

• One to three years of similar experience.
• Knowledge of lending process is helpful.
• Very organized and strong record keeping skills.
• Outstanding written and verbal communication skills.

Responsibilities

• Counsels delinquent members by phone and mail to arrange repayment.
• Analyzes borrowers' financial situations to determine further actions.
• Maintains accurate files and reports on collections activity.
• Coordinates processing of bankruptcy claims and legal actions on delinquent accounts.
• Communicates with banks, repossession agents, attorneys, and courts as needed.

Skills

Debt counseling

Communication skills

Organization

Record keeping

Job description

Our mission at DuTrac is to be a trusted partner withour members tomake a difference in their lives by working directly with each person to help themachievetheir financial goals. Our staff provides excellent service to our members and builds long term relationships to make sure our members succeed in whatever those goals may be. Our Debt Counselors at DuTrac have the power to be the difference maker!

The primary role of a Debt Counselor is tocounsel members and assist them in resolving delinquent payment situations; to preserve the credit union'sassets by controlling delinquent loan accounts, collecting delinquent loan payments, initiating action necessary tocollect on delinquent accounts and/or recovering collateral.

Essential Functions & Responsibilities:

• Contacts and counsels by phone and mail members who are delinquent in their payments; obtainssatisfactory arrangements and determines financial ability to repay; takes appropriate action tobring current, including recommending extension agreements.


• Analyzes financial situation of delinquent borrowers to determine if further action is necessary toprotect the credit union against further losses; when other arrangements to bring the loan currentare unsuccessful, takes further actions, including the proper and legal repossession of collateral,maintenance, disposition of credit union collateral, and recommendations for charging off debt.


• Maintains accurate files and reports on all collections activity; utilizes on-line system to maintaincurrent data.


• Coordinates the processing and filing of bankruptcy claims, the collection of charge off accounts,and any legal action on delinquent accounts.


• Communicates with other financial institutions, repossession agents, attorneys, and the courts to solveproblems and collect delinquent loans. Testifies at legal proceedings as required. Has knowledgeof and follows credit union legal compliance and policies.


• Resolves credit reporting disputes.

Ideal candidates will have the following experience:

• One to three years of similar experience.


• Knowledge of lending process is helpful.


• Very organized and strong record keeping skills.


• Outstanding written and verbal communication skills.

Integrity, Community, Engagement and Education are the qualities you will find in DuTrac's working environment. You will appreciate working in DuTrac's family-friendly culture that provides excellent opportunities for both personal and professional growth while providing a competitive salary and benefits package.

DuTrac is proud to be an Equal Opportunity Employer.