Delinquency & Accounts Resolution Specialist

Conservice; Logan, Northern (UT, KY); Hybrid; USD 41,548,000 - 47,389,000; Full time

Job summary

Conservice seeks a Balance Carried Forward Analyst in a hybrid role based in Utah. You will research past due balances, coordinate with utility providers, and resolve issues to keep client accounts current.

The position emphasizes problem solving, clear communication, and timely documentation within the Single Family department. A high school diploma is required, with performance bonuses contributing to compensation.

Qualifications

• Clear and professional written and verbal communication.
• Ability to stay composed during difficult conversations.
• Self-motivated to uncover the underlying causes of problems.
• Willingness to learn new computer software quickly.
• Manage time and prioritize workload to meet goals and deadlines.

Responsibilities

• Coordinate with utility providers to ensure client accounts are current.
• Resolve outstanding balances and fix misapplied payments.
• Document errors and causes of balances in Conservice database.
• Communicate with providers by phone for outbound follow-ups.
• Maintain accurate records and support quick issue resolution.

Skills

Clear communication

Written communication

Verbal communication

Problem solving

Self motivation

Adaptability

Time management

Education

High school diploma or equivalent

Job description

Conservice seeks a Balance Carried Forward Analyst in a hybrid role based in Utah. You will research past due balances, coordinate with utility providers, and resolve issues to keep client accounts current.

The position emphasizes problem solving, clear communication, and timely documentation within the Single Family department. A high school diploma is required, with performance bonuses contributing to compensation.