BCF Analyst

Conservice; Logan, Northern (UT, KY); On-site; USD 41,548,000 - 47,389,000; Full time

Job summary

Conservice seeks a Balance Carried Forward Analyst in a hybrid role based in Utah. You will research past due balances, coordinate with utility providers, and resolve issues to keep client accounts current.

The position emphasizes problem solving, clear communication, and timely documentation within the Single Family department. A high school diploma is required, with performance bonuses contributing to compensation.

Qualifications

• Clear and professional written and verbal communication.
• Ability to stay composed during difficult conversations.
• Self-motivated to uncover the underlying causes of problems.
• Willingness to learn new computer software quickly.
• Manage time and prioritize workload to meet goals and deadlines.

Responsibilities

• Coordinate with utility providers to ensure client accounts are current.
• Resolve outstanding balances and fix misapplied payments.
• Document errors and causes of balances in Conservice database.
• Communicate with providers by phone for outbound follow-ups.
• Maintain accurate records and support quick issue resolution.

Skills

Clear communication

Written communication

Verbal communication

Problem solving

Self motivation

Adaptability

Time management

Education

High school diploma or equivalent

Job description

Job Description

BALANCE CARRIED FORWARD ANALYST

Department: Single Family

Wage: $14.50 + Performance Bonus

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Overview

Balance Carried Forward (BCF) Analysts research past due balances and transfers to determine why accounts are delinquent. You are also responsible to resolve these issues and ensure client accounts are current and in good-standing. As you solve these problems quickly, you will help prevent costly late fees. Come be part of a unified team dedicated to quickly resolving client issues and developing career paths.

Responsibilities

• Coordinate with utility providers to ensure client accounts are current
• Resolve outstanding balances
• Find errors in misapplied payments
• Document errors and causes of previous balances in Conservice database
• Medium phone usage-more than 50% of the day making outbound calls to providers.

Qualifications

• Clear and professional written and verbal communication
• Composed and positive during difficult conversations
• Self motivated to find the “why” behind the problem
• You’re committed to quickly learn and adapt to new computer software.
• Manage time and prioritize workload to meet goals and deadlines
• Willing to learn and adapt to new processes

Requirements

Education & Experience

• High school diploma or equivalent

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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