DELI/LEAD CLERK

Metro Market in; Menomonee Falls (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading grocery store is seeking a Deli/Lead Clerk to create outstanding customer experiences through exceptional service. This role involves supervising deli operations, training associates, and ensuring compliance with food safety regulations. The ideal candidate will have strong communication skills and a high school education. Join a team that values respect, integrity, and customer satisfaction.

Qualifications

• Management experience preferred.
• Retail and deli experience preferred.

Responsibilities

• Direct and supervise all functions of the Deli department.
• Train and develop associates on their job performance.
• Adhere to all food safety regulations and guidelines.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Education

High school education or equivalent

Job description

DELI/LEAD CLERK (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the Deli department. Support the day-to-day functions of the Deli operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Qualifications

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations

Preferred Qualifications

• High school education or equivalent
• Management experience
• Retail experience
• Deli experience

Key Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Train and develop associates on their job performance and participate in performance appraisals.
• Adhere to all local, state, and federal laws, as well as company guidelines.
• Maintain knowledge of products sold within the department and respond to customer inquiries with suggestions.
• Slice deli meats and cheeses to customer requests using proper equipment.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of deli specials.
• Provide customers with fresh products in the correct portion size to prevent shrinkage.
• Recommend deli items to ensure customer satisfaction.
• Use deli equipment such as fryers, rotisseries, heat lamps, and ovens according to company guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Educate department associates about current and upcoming promotions, especially those affecting the Deli.
• Stay current with store advertisements and promotional campaigns.
• Assist the Food Service Manager in preparing budgets, profit and loss reviews, and financial reports.
• Plan, organize, and supervise inventory processes.
• Train associates on inventory management and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers, and keep temperature logs.
• Reinforce safety procedures and identify unsafe conditions, notifying management accordingly.
• Perform preventive maintenance by inspecting equipment and reporting repairs.
• Notify management of customer or employee accidents.
• Report safety risks, illegal activities, including robbery, theft, or fraud.
• Perform essential functions of the position with or without reasonable accommodation.