DELI/LEAD CLERK

Metro Market in; Milwaukee (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Deli/Lead Clerk to create an outstanding customer experience through exceptional service. This role involves supervising deli operations, achieving sales goals, and ensuring quality standards are maintained. The ideal candidate will be proactive in promoting teamwork, training associates, and adhering to safety regulations. Join a dynamic environment where your contributions will directly impact customer satisfaction and operational success. If you have a passion for food service and excellent communication skills, this opportunity is perfect for you.

Qualifications

• Strong communication skills are essential for interacting with customers and associates.
• Ability to manage stressful situations effectively in a fast-paced environment.

Responsibilities

• Promote teamwork and trust among associates to achieve store goals.
• Train and develop associates on their job performance and adhere to safety regulations.

Skills

Effective communication skills

Basic math knowledge

Ability to handle stressful situations

Education

High school education or equivalent

Job description

DELI/LEAD CLERK (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the Deli department. Support the day-to-day functions of the Deli operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Requirements:

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations

Desired Qualifications:

• High school education or equivalent preferred
• Management experience preferred
• Retail experience
• Deli experience

Key Responsibilities:

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Train and develop associates on their job performance and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and respond to customer questions and suggestions about products.
• Slice deli meats and cheeses to customer requests using proper deli equipment.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of deli specials.
• Provide customers with fresh products ordered and the correct portion size to prevent shrinkage.
• Recommend deli items to ensure customers get the products they want and need.
• Use all deli equipment, such as fryers, rotisseries, heat lamps, and ovens, according to company guidelines.
• Prepare foods according to food temperature logs and follow cooking instructions.
• Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the Deli.
• Stay current with present, future, seasonal, and special ads.
• Assist Food Service Manager in preparing the store/department budget, profit and loss reviews, and take appropriate action on financial reports.
• Assist in planning, organizing, and supervising the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activities, including robbery, theft, or fraud.
• Must be able to perform essential functions of this position with or without reasonable accommodation.