Deli/Bistro Team Lead - Operations & Customer Service

Raley's; Wickenburg (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Raley's is seeking a Deli/Bistro Manager to direct all activities of the deli/bistro department and staff, ensuring sales, merchandising and customer service goals are met. The role requires prior food service management experience and a focus on teamwork, safety and quality.

You will supervise hiring, scheduling, purchasing, and daily operations, while engaging customers and leading a team to deliver high-quality deli items and consistent service.

Qualifications

• Experience managing a deli/bistro or food service department.
• Ability to direct and supervise department staff.
• Strong focus on merchandising, sales and customer service.

Responsibilities

• Directing department personnel, meeting department's goals and objectives, communicating directly with the store director and deli/bistro department supervisors.
• Selecting, onboarding and coaching all new team members.
• Scheduling all team members.
• Ordering products and supplies to maintain stock levels and merchandising standards.
• Maintaining a positive and friendly attitude towards customers and team members.
• Engaging with customers, offering product information and selling suggestions.
• Overseeing preparation and serving/merchandising of deli/bistro items (breakfast, lunch, dinner, fried foods, pizzas, salads, sandwiches).
• Merchandising and weighing deli meats and cheeses; displaying products per guidelines.
• Rotating items for sale, ensuring quality and shrink control.
• Ensuring compliance with food safety and sanitation guidelines.
• Receiving merchandise, auditing invoices, stocking and organizing storage areas.
• Processing cash transactions, giving change and refunds; using scale/printer for weights and pricing.
• Monitoring pricing, signage and shelf placement; maintaining counters and prep areas.
• Maintaining cleanliness of counters, prep areas, shelving and cold storage.
• Ensuring safety equipment use; taking customer orders and ensuring timely fulfillment.

Skills

Food service management

Team leadership

Customer service

Job description

Raley's is seeking a Deli/Bistro Manager to direct all activities of the deli/bistro department and staff, ensuring sales, merchandising and customer service goals are met. The role requires prior food service management experience and a focus on teamwork, safety and quality.

You will supervise hiring, scheduling, purchasing, and daily operations, while engaging customers and leading a team to deliver high-quality deli items and consistent service.