Deli & Bakery Operations Lead

Food Lion; Wilmington (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion is seeking a Deli Bakery HMS Department Lead to support store operations and drive engagement with associates and customers. You will supervise duties in the absence of the Deli Manager, coach staff on productivity, and promote a positive shopping experience with strong customer service skills.

The role emphasizes labor management, budget adherence, safety, and compliance with company policies, to help meet financial targets while maintaining quality and service standards.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Willingness to learn multiple tasks and technical requirements.
• Accreditation as a Certified Food Safety Manager or ability to obtain within 90 days.

Responsibilities

• Manage the Deli Bakery HMS Department in the absence of the Deli Manager and supervise associates.
• Daily labor management and coaching to meet productivity expectations.
• Provide leadership to promote a culture aligned with Brand Strategy.
• Support achievement of budgeted financial and operating results.
• Ensure fast, friendly service and a positive shopping experience.
• Ensure department appearance, quality, and sanitation standards are met.

Skills

Team leadership

Communication

Customer service

Merchandising

Problem solving

Willingness to learn

Education

High school diploma or equivalent

Certified Food Safety Manager (or training to obtain)

Tools

ACIS

Scheduling tools

CAO ordering system

Computer Based Training (CBT)

Job description

Food Lion is seeking a Deli Bakery HMS Department Lead to support store operations and drive engagement with associates and customers. You will supervise duties in the absence of the Deli Manager, coach staff on productivity, and promote a positive shopping experience with strong customer service skills.

The role emphasizes labor management, budget adherence, safety, and compliance with company policies, to help meet financial targets while maintaining quality and service standards.