Deli Bakery Department Lead — Sales & Ops

Food Lion; Raleigh (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Food Lion is seeking a Deli Bakery HMS Lead to support store operations and drive sales goals. You will assist the Deli Manager, supervise HMS associates, coach labor, and promote a customer-friendly store culture consistent with Food Lion's Brand Strategy.

This position emphasizes safety, quality, and efficient operations in a dynamic retail environment. The role requires leadership, strong communication, and a commitment to food safety and regulatory compliance.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job function.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Responsibilities

• Manage the Deli Bakery HMS Department in the absence of the Deli Manager, including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates
• Daily management of labor and coaching of associates to achieve productivity expectation
• Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
• Support the achievement of budgeted financial and operating results
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Understand and utilize company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS)
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times, should create every other week
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Ensure compliance with local, state and federal regulations
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Adhere to all company guidelines, policies and standard practices
• Maintain security standards
• Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Must be able to meet the physical requirements of the position, with or without reasonable accommodation
• All other duties as assigned

Skills

Leadership

Team management

Communication

Customer service

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Deli Bakery HMS Lead to support store operations and drive sales goals. You will assist the Deli Manager, supervise HMS associates, coach labor, and promote a customer-friendly store culture consistent with Food Lion's Brand Strategy.

This position emphasizes safety, quality, and efficient operations in a dynamic retail environment. The role requires leadership, strong communication, and a commitment to food safety and regulatory compliance.