24/7 Emergency Dispatcher - Public Safety Telecommunicator

County Emergency Communications; Carlton (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Texas seeks a dedicated dispatcher to answer emergency and nonemergency calls, verify locations and details, and assign responders through CAD systems. You will monitor radio channels, coordinate with field units, and provide essential caller instructions while maintaining accurate, confidential records.

The role requires strong listening, typing, and clear communication skills, with eligibility for telecommunicator certifications and the ability to work

Qualifications

• High school diploma or GED required.
• Considering both entry-level and experienced applicants.
• Certifications for telecommunicators may be required by some agencies.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Organizational skills

Education

High School Diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Texas seeks a dedicated dispatcher to answer emergency and nonemergency calls, verify locations and details, and assign responders through CAD systems. You will monitor radio channels, coordinate with field units, and provide essential caller instructions while maintaining accurate, confidential records.

The role requires strong listening, typing, and clear communication skills, with eligibility for telecommunicator certifications and the ability to work