Decor Department Lead & Training Specialist

Floor & Decor; United States; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Bonus opportunities and career growth

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Job summary

Floor & Decor is seeking a motivated professional to train and develop Product Sales Specialists, ensuring customers receive exceptional service and accurate product information. The role emphasizes leading by example, educating staff on the basic principles of retail, and maintaining merchandising and pricing integrity.

You will guide certifications, assist customers with questions, and process sales at checkout while maintaining a positive shopping environment.

Qualifications

• 1 year of customer service/sales experience or equivalent
• Excellent communication skills, both verbal and written
• Ability to multi-task in a fast-paced environment
• High School Diploma or GED required

Responsibilities

• Lead and develop Product Sales Specialists to deliver excellent customer service
• Provide product information and assist customers with selections
• Greet customers in a friendly, professional manner and respond to questions
• Process checkout and handle refunds or exchanges per guidelines
• Stock, tag, and price merchandise and create signage

Skills

Customer service

Sales experience

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a motivated professional to train and develop Product Sales Specialists, ensuring customers receive exceptional service and accurate product information. The role emphasizes leading by example, educating staff on the basic principles of retail, and maintaining merchandising and pricing integrity.

You will guide certifications, assist customers with questions, and process sales at checkout while maintaining a positive shopping environment.