Decor Department Lead — Training & Sales Coach

Floor & Decor; Florida; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid time off

Job summary

Floor & Decor is seeking a trainer for Product Sales Specialists to ensure exceptional customer service and comprehensive product knowledge. The role involves coaching staff, guiding merchandising, pricing, and presentation across the department, and certifying product specialists to uphold Floor & Decor standards.

Ideal candidates have strong communication, the ability to multi-task in a fast-paced setting, and a commitment to Floor & Decor’s core values.

Qualifications

• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Train and develop Product Sales Specialists to deliver exceptional customer service.
• Ensure customers have a positive shopping experience with product information.
• Provide direction to product sales specialists to maintain attentive and accurate service.
• Complete all product specialist certification courses.
• Demonstrate understanding of merchandise and installation, and manage department merchandising, pricing and organization.
• Greet customers, assist with questions and selections, and process sales at checkout.

Skills

Customer service

Sales experience

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a trainer for Product Sales Specialists to ensure exceptional customer service and comprehensive product knowledge. The role involves coaching staff, guiding merchandising, pricing, and presentation across the department, and certifying product specialists to uphold Floor & Decor standards.

Ideal candidates have strong communication, the ability to multi-task in a fast-paced setting, and a commitment to Floor & Decor’s core values.