Product Sales & Department Training Lead

Floor & Decor; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Health Insurance

Job summary

Floor & Decor is seeking a training-focused team member responsible for developing Product Sales Specialists and ensuring an exceptional customer shopping experience with strong product knowledge.

The role emphasizes safety, accurate merchandising, and effective customer interactions across sales floors, checkouts, and classes. A positive, proactive approach aligns with our core values and standards.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Act in accordance with company values and safety practices.
• Drive and teach the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing).
• Provide direction to product sales specialists to ensure attentive customer service.
• Complete product specialist certification courses.
• Understand merchandise and installation details.
• Ensure proper merchandising, pricing, and department organization.
• Communicate SOPs to associates in a timely manner.
• Complete forklift proficiency testing and certification.
• Communicate inventory needs to management.
• Assist in processing merchandise to showroom floor and pricing verification.
• Greet customers and assist with product questions and selections.
• Process checkouts and refunds according to guidelines.
• Present how-to classes to customers.
• Follow cash, check, and card procedures.
• Answer phones per guidelines.
• Stock and tag displays and create price signs.

Skills

High School Diploma or GED

1 year of customer service/sales

Excellent communication

Multi-tasking ability

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a training-focused team member responsible for developing Product Sales Specialists and ensuring an exceptional customer shopping experience with strong product knowledge.

The role emphasizes safety, accurate merchandising, and effective customer interactions across sales floors, checkouts, and classes. A positive, proactive approach aligns with our core values and standards.