Deckhand: Ferry Safety, Guest Service & Operations

Hornblower Corp; Sacramento (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Hornblower Corp seeks a Deckhand to supervise passenger safety and assist in dockside and underway operations. You will handle lines, perform maintenance, and deliver high levels of guest service.

Role requires HS diploma, TWIC/First Aid or equivalent certification, and at least 18 years old with strong customer service skills. Previous marine experience is preferred; valid driver’s license is required. This is a full-time vessel-based position aboard passenger ferries.

Qualifications

• HS Diploma or equivalent.
• TWIC Card or ability to obtain and maintain.
• First Aid/CPR certification or ability to obtain and maintain.
• Alcohol service certification after training.
• Excellent customer service skills.
• Ability to interact effectively with passengers, guests, and crew.
• Ability to work in a fast-paced, changing environment.
• Basic computer skills with MS Office familiarity.
• Minimum six months customer service experience preferred.
• One year deckhand or watch standing experience preferred.
• Valid Driver’s License.
• Veteran status DD214, if applicable.
• Must be at least 18 years of age.

Responsibilities

• Monitor passenger and crewmember safety on the vessel and ensure equipment use.
• Participate in safety trainings, drills, and audits as required.
• Develop understanding of shipboard safety procedures and equipment locations.
• Handle and dispose of hazardous materials per SDS guidelines.
• Report safety concerns to supervisors.
• Mooring, docking, and underway tasks including lines handling.
• Sell tickets and concessions; manage ticketing equipment, inventory, and cash.
• Provide guest refreshments including alcohol when appropriate.
• Perform lookout duties and monitor waterways for hazards.
• Assist with boarding/disembarking of passengers and vehicles.
• Assist with potable water filling, bunkering fuel, shore power operations.
• Perform cleaning, custodial work, maintenance, minor repairs, and rounds.
• Assist in crew training and comply with SMS and SIs.
• Maintain crew qualification binder and support regulatory compliance.
• Collaborate with HMS personnel to stay compliant with regulations.
• Assist Master in regulatory compliance and vessel inspection readiness.
• Present professional customer service and appearance at all times.
• Handle money and balance deposits; report issues to the Master.
• Additional duties as assigned.

Education

HS Diploma or equivalent

Job description

Hornblower Corp seeks a Deckhand to supervise passenger safety and assist in dockside and underway operations. You will handle lines, perform maintenance, and deliver high levels of guest service.

Role requires HS diploma, TWIC/First Aid or equivalent certification, and at least 18 years old with strong customer service skills. Previous marine experience is preferred; valid driver’s license is required. This is a full-time vessel-based position aboard passenger ferries.