Deckhand: Safe Seas & Stellar Guest Service on Ferries

Hornblower Group; Sacramento (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hornblower Group seeks a Deckhand to monitor deck areas, assist with mooring, and provide high level customer service aboard vessels. You will handle lines, assist with docking, and perform regular cleaning and maintenance tasks while following safety procedures.

Qualifications include HS diploma, TWIC, First Aid/CPR, alcohol service certification, and at least 18 years old. Prior marine experience and a valid driver's license are preferred. Compensation is based on licensing/credentials.

Qualifications

• HS Diploma or equivalent.
• TWIC Card or ability to obtain/maintain.
• First Aid/CPR certification or ability to obtain/maintain.
• Alcohol service certification after training.
• Excellent customer service skills.
• Ability to interact with passengers, guests and staff.
• Ability to work in a fast-paced environment.
• Basic computer skills with MS Office familiarity.
• 6 months customer service experience preferred.
• Marine experience or watch standing preferred.
• 1 year deckhand experience preferred.
• Valid Driver's License.
• DD214 copy if veteran status.
• Must be at least 18 years old.

Responsibilities

• Monitor safety for passengers and crew and ensure equipment use as required.
• Attend meetings, training, drills, and safety audits per USCG and policy.
• Understand shipboard safety procedures and locate safety gear.
• Handle and dispose of hazardous materials per SDSs.
• Report safety-related concerns to superiors.
• Mooring lines operations for docking/undocking.
• Assist with underway, mooring, anchoring and bridge operations.
• Sell tickets and concessions; manage ticketing equipment and cash.
• Provide refreshments to guests when required.
• Perform lookout duties and monitor waterways for hazards.
• Assist boarding/disembarking of passengers and vehicles.
• Assist with filling potable water, bunkering fuel and shore power.
• Perform cleaning, custodial tasks and minor repairs as directed.
• Assist in crew training as directed.
• Comply with crew handbook, SMS and ship instructions.
• Maintain Crew Qualification binder and regulatory awareness.
• Support Master to ensure safety/environmental compliance.
• Present professional customer service and appearance.
• Handle money and balance deposits.
• Report issues to vessel master and assist with other duties.

Skills

Customer service

Passenger interaction

Team collaboration

Safety awareness

Communication

Education

HS Diploma or equivalent

TWIC Card

First Aid/CPR Certification

Alcohol service certification

Driver's License

Tools

Microsoft Office

Job description

Hornblower Group seeks a Deckhand to monitor deck areas, assist with mooring, and provide high level customer service aboard vessels. You will handle lines, assist with docking, and perform regular cleaning and maintenance tasks while following safety procedures.

Qualifications include HS diploma, TWIC, First Aid/CPR, alcohol service certification, and at least 18 years old. Prior marine experience and a valid driver's license are preferred. Compensation is based on licensing/credentials.