Deck Ambassador — Poolside Customer Experience Pro

British Swim School; Virginia Beach (VA); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Competitive salary

Flexible schedule

Free uniforms

Paid training

Annual PTO and medical benefits

Job summary

British Swim School is seeking a Customer Experience Specialist, or Deck Ambassador, to work poolside at our Chesapeake location and other sites. You will welcome families, monitor pool area, and assist instructors while ensuring safety and a positive experience during lessons.

The role offers flexible schedules, with shifts typically in the 3–7 pm window and occasional Saturday hours. Prior customer service and lifeguard certifications are valued, with paid training and opportunities for growth.

Qualifications

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED certifications preferred.
• Excellent interpersonal communication and organizational skills.

Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Skills

Interpersonal communication

Professional demeanor

Job description

British Swim School is seeking a Customer Experience Specialist, or Deck Ambassador, to work poolside at our Chesapeake location and other sites. You will welcome families, monitor pool area, and assist instructors while ensuring safety and a positive experience during lessons.

The role offers flexible schedules, with shifts typically in the 3–7 pm window and occasional Saturday hours. Prior customer service and lifeguard certifications are valued, with paid training and opportunities for growth.