Customer Experience Specialist

British Swim School - South Orlando; Virginia Beach (VA); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Competitive salary

Flexible schedule

Free uniforms

Paid training

Annual PTO and medical benefits

Job summary

British Swim School - South Orlando is seeking a Customer Experience Specialist, also known as a Deck Ambassador, to work poolside in Virginia Beach, Virginia. This role is essential for providing an exceptional customer experience and requires excellent communication and organizational skills.

The position offers competitive pay at $17.00 per hour, flexible scheduling, and the opportunity to make a meaningful impact in the community. Responsibilities include welcoming customers, monitoring swim lessons, and maintaining the pool area.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Responsible and professional demeanor.

Responsibilities

• Set up and break down the pool deck area before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool deck area.
• Answer customers' questions about their account and children's progress.
• Assist swim instructors during lessons.
• Post media content and monitor social media platforms.

Skills

Interpersonal communication

Organizational skills

Customer service experience

Job description

Benefits

• Competitive salary
• Flexible schedule
• Free uniforms

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation And Benefits (dependent On The Franchise Owner)

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Annual PTO and medical benefits.
• Flexible schedules - shifts are usually 3-4 hours; easy to schedule around school or other jobs. Shifts typically run-on weekday afternoons from 3-7 pm and possibly some Saturday mornings and afternoons.
• Compensation: $17.00 per hour

The Position

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

A Deck Ambassador is needed at our pool in Chesapeake (Western Branch/Chesapeake Square area) as well as other locations.

Your Typical Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Minimum Qualifications

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Preferred Qualifications

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.