Deck Ambassador: Poolside Customer Experience, Flexible Hours

British Swim School Miami–Pembroke Pines; Miami (FL); On-site; USD 31,000 - 41,000; Part time

Benefits offered by this job

Company parties

Competitive salary

Free uniforms

Opportunity for advancement

Job summary

British Swim School Miami–Pembroke Pines is seeking a Customer Experience Specialist, known as a Deck Ambassador, to work poolside and provide an outstanding customer experience.

Shifts are 4–5 hours with evenings and weekend mornings; training is provided and opportunities for advancement exist. The role asks for 1+ year of customer service experience and Lifeguarding/First Aid/CPR/AED certifications if available.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.
• 1+ years of customer service experience preferred.
• Lifeguarding/First Aid/CPR/AED certifications may be obtained during training.

Responsibilities

• Set up and break down the pool deck before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Skills

Customer service

Interpersonal communication

Organizational skills

Professional demeanor

Job description

British Swim School Miami–Pembroke Pines is seeking a Customer Experience Specialist, known as a Deck Ambassador, to work poolside and provide an outstanding customer experience.

Shifts are 4–5 hours with evenings and weekend mornings; training is provided and opportunities for advancement exist. The role asks for 1+ year of customer service experience and Lifeguarding/First Aid/CPR/AED certifications if available.