Deck Ambassador: Poolside Customer Experience Pro

British Swim School - South Orlando; Glen Mills (Delaware County); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Free uniforms

Training & development

Paid training

Job summary

British Swim School - South Orlando is looking for a Customer Experience Specialist, also known as a Deck Ambassador, to work poolside and provide excellent customer service. The role involves setting up the pool area, checking water quality, welcoming students and parents, and assisting during swim lessons.

The ideal candidate will have strong interpersonal and organizational skills and preferably some customer service experience. This position offers a competitive pay ranging from $15 to $18 per hour depending on experience.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Responsible and professional demeanor.
• 1+ years of customer service experience is a plus.
• Experience working with preschool and elementary-aged children is helpful.

Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account or the program.
• Assisting swim instructors and managers during swim lessons.
• Posting media content and monitoring social media platforms.

Skills

Interpersonal communication skills

Organizational skills

Professional demeanor

Job description

British Swim School - South Orlando is looking for a Customer Experience Specialist, also known as a Deck Ambassador, to work poolside and provide excellent customer service. The role involves setting up the pool area, checking water quality, welcoming students and parents, and assisting during swim lessons.

The ideal candidate will have strong interpersonal and organizational skills and preferably some customer service experience. This position offers a competitive pay ranging from $15 to $18 per hour depending on experience.