Deck Ambassador: Create Memorable Customer Experiences

British Swim School of Palatine-Lake Zurich; Lake Zurich (IL); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Competitive pay

Free uniforms

Opportunities for advancement

Training & development

Birthday off and paid

Job summary

British Swim School of Palatine-Lake Zurich is hiring a Customer Experience Specialist (Deck Ambassador) to work poolside and ensure an exceptional guest experience. You will help with deck setup, greet families, answer questions about accounts and progress, and assist instructors as needed.

The role emphasizes friendly communication, reliability, and a passion for community impact, with paid training and opportunities for advancement within a kid-friendly environment.

Qualifications

• High school diploma or equivalent required.
• Enthusiastic personality with strong customer interaction skills.
• Excellent interpersonal communication and organizational skills.
• Customer service experience: 1 year.

Responsibilities

• Set up and break down pool deck before/after shifts.
• Check water chemistry and temperature prior to lessons.
• Welcome students and parents to the pool deck.
• Answer questions about accounts, progress, or programs.
• Assist swim instructors and managers during lessons.
• Post media content and monitor social media channels.
• Report to Business Owner and assist with other needs.
• Work a Tue–Thu 3:00–8:00pm and Sat 9:00–2:00pm schedule.

Skills

Customer service

Interpersonal comms

Organizational skills

Enthusiastic personality

Education

High school diploma or equivalent

Job description

British Swim School of Palatine-Lake Zurich is hiring a Customer Experience Specialist (Deck Ambassador) to work poolside and ensure an exceptional guest experience. You will help with deck setup, greet families, answer questions about accounts and progress, and assist instructors as needed.

The role emphasizes friendly communication, reliability, and a passion for community impact, with paid training and opportunities for advancement within a kid-friendly environment.