Deck Ambassador: Part-Time Customer Experience Pro

British Swim School of Rockland; Village of Suffern (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Flexible schedule

Referral program

Job summary

British Swim School of Rockland is seeking a Part-Time Customer Experience Specialist, known on our team as a Deck Ambassador. This poolside role creates the first impression and keeps families engaged by building warm, friendly relationships with students and parents during their time with our swim program.

You will greet families, help with class check-in, monitor pool deck safety, post photos on social media, assist with questions about schedules and progress, and support the aquatics team.

Qualifications

• Enthusiastic, fun, but assertive personality who loves talking to people and working with children.
• Ability to enforce safety procedures in a friendly way.
• Strong interpersonal skills to build positive relationships with families.

Responsibilities

• Warmly welcoming new families and getting them off to a good start.
• Setting up the pool deck area before each shift.
• Registering students for class and managing them on/off the water.
• Managing move-up/graduation, birthdays, and milestones at the pool.
• Posting photos/videos to social media in a personal, engaging way.
• Answering parents' questions about schedules and progress.
• Promoting referrals for new enrollments.
• Support the aquatics team and assist with swimmers needing help during lessons.
• Test the water to ensure quality and temperature.
• Teach lessons on a needs basis.

Skills

People skills

Multi-tasking

Detail oriented

Safety awareness

Child interaction

Flexible/adaptable

Job description

British Swim School of Rockland is seeking a Part-Time Customer Experience Specialist, known on our team as a Deck Ambassador. This poolside role creates the first impression and keeps families engaged by building warm, friendly relationships with students and parents during their time with our swim program.

You will greet families, help with class check-in, monitor pool deck safety, post photos on social media, assist with questions about schedules and progress, and support the aquatics team.