Poolside Customer Experience Ambassador (Part-Time)

British Swim School - South Orlando; Orlando (FL); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Job summary

British Swim School – Lake Nona seeks a Deck Ambassador to welcome families and support lessons on the pool deck. You will help instructors, guide students and guardians, and maintain a safe, clean, and organized environment from arrival through departure.

The role emphasizes proactive communication, teamwork, and a life-saving mission. Training is provided; evenings and at least one weekend shift are required. This is a part-time, on-site position in Lake Nona, Orlando.

Qualifications

• Friendly, professional, and enthusiastic—especially around children and families.
• Able to stand, walk, and remain on deck in a warm, humid environment for extended periods.
• Detail-oriented and able to manage multiple tasks at once.
• Comfortable cleaning and restocking restrooms/showers as part of shift.
• Previous customer service or early childhood experience preferred.
• CPR/First Aid certified or willing to become certified (training provided).
• Must be available for weekday evenings and at least one weekend shift.

Responsibilities

• Set up the pool deck before lessons and reset it after each shift. Keep teaching equipment, seating, signs, and supplies organized.
• Welcome students and parents or guardians, help them find their classes, and guide them through arrival and departure.
• Answer routine questions about the program and direct account, billing, schedule, or progress questions to the appropriate team member.
• Assist instructors and managers with lesson transitions and other assigned tasks while following supervision and child safety procedures.
• Complete opening, in-shift, and closing facility checks as scheduled; record issues and confirm that urgent hazards have been handed off before leaving.
• Check and record pool water chemistry and temperature under site procedures; immediately elevate readings outside the approved range.

Skills

Customer service

Multitasking

Detail-oriented

CPR/First Aid certified

Child safety awareness

Job description

British Swim School – Lake Nona seeks a Deck Ambassador to welcome families and support lessons on the pool deck. You will help instructors, guide students and guardians, and maintain a safe, clean, and organized environment from arrival through departure.

The role emphasizes proactive communication, teamwork, and a life-saving mission. Training is provided; evenings and at least one weekend shift are required. This is a part-time, on-site position in Lake Nona, Orlando.