Poolside Customer Experience Ambassador (Part-Time)

British Swim School - South Orlando

Orlando (FL)

On-site

USD 18,000 - 21,000

Part time

7 days ago
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Benefits offered by this job

Flexible schedule
Opportunity for advancement
Training & development

Job summary

British Swim School – Lake Nona seeks a Deck Ambassador to welcome families and support lessons on the pool deck. You will help instructors, guide students and guardians, and maintain a safe, clean, and organized environment from arrival through departure.

The role emphasizes proactive communication, teamwork, and a life-saving mission. Training is provided; evenings and at least one weekend shift are required. This is a part-time, on-site position in Lake Nona, Orlando.

Qualifications

  • Friendly, professional, and enthusiastic—especially around children and families.
  • Able to stand, walk, and remain on deck in a warm, humid environment for extended periods.
  • Detail-oriented and able to manage multiple tasks at once.
  • Comfortable cleaning and restocking restrooms/showers as part of shift.
  • Previous customer service or early childhood experience preferred.
  • CPR/First Aid certified or willing to become certified (training provided).
  • Must be available for weekday evenings and at least one weekend shift.

Responsibilities

  • Set up the pool deck before lessons and reset it after each shift. Keep teaching equipment, seating, signs, and supplies organized.
  • Welcome students and parents or guardians, help them find their classes, and guide them through arrival and departure.
  • Answer routine questions about the program and direct account, billing, schedule, or progress questions to the appropriate team member.
  • Assist instructors and managers with lesson transitions and other assigned tasks while following supervision and child safety procedures.
  • Complete opening, in-shift, and closing facility checks as scheduled; record issues and confirm that urgent hazards have been handed off before leaving.
  • Check and record pool water chemistry and temperature under site procedures; immediately elevate readings outside the approved range.

Skills

Customer service
Multitasking
Detail-oriented
CPR/First Aid certified
Child safety awareness

Job description

British Swim School – Lake Nona seeks a Deck Ambassador to welcome families and support lessons on the pool deck. You will help instructors, guide students and guardians, and maintain a safe, clean, and organized environment from arrival through departure.

The role emphasizes proactive communication, teamwork, and a life-saving mission. Training is provided; evenings and at least one weekend shift are required. This is a part-time, on-site position in Lake Nona, Orlando.

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