Customer Experience Specialist

British Swim School of Rockland; Village of Suffern (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Flexible schedule

Referral program

Job summary

British Swim School of Rockland is seeking a Part-Time Customer Experience Specialist, known on our team as a Deck Ambassador. This poolside role creates the first impression and keeps families engaged by building warm, friendly relationships with students and parents during their time with our swim program.

You will greet families, help with class check-in, monitor pool deck safety, post photos on social media, assist with questions about schedules and progress, and support the aquatics team.

Qualifications

• Enthusiastic, fun, but assertive personality who loves talking to people and working with children.
• Ability to enforce safety procedures in a friendly way.
• Strong interpersonal skills to build positive relationships with families.

Responsibilities

• Warmly welcoming new families and getting them off to a good start.
• Setting up the pool deck area before each shift.
• Registering students for class and managing them on/off the water.
• Managing move-up/graduation, birthdays, and milestones at the pool.
• Posting photos/videos to social media in a personal, engaging way.
• Answering parents' questions about schedules and progress.
• Promoting referrals for new enrollments.
• Support the aquatics team and assist with swimmers needing help during lessons.
• Test the water to ensure quality and temperature.
• Teach lessons on a needs basis.

Skills

People skills

Multi-tasking

Detail oriented

Safety awareness

Child interaction

Flexible/adaptable

Job description

Customer Experience Specialist - Part-Time

At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role – it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.”

Your Typical Responsibilities:

Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents.

Setting up the pool deck area before each shift.

Registering students for class and managing them in and out of the water between classes.

Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool.

Posting photos and videos to social media in a fun and personal way.

Assisting our parents with questions they have about their schedule and the progress of their children.

Promoting referrals for new enrollments.

Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.

Required to teach lessons on a needs basis

Testing the water to ensure water quality and temperature.

Knowledge, Skills and Abilities:

An enthusiastic, fun, but assertive personality who really loves talking to people, having fun with children, and developing positive, friendly relationships.

An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner!

The ability to multi-task and not lose your sense of fun.

A genuine desire to help us decrease drowning for both children and adults.

Hours per week:

• 10-20

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working with young children in a Fun and whacky personality
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Referral program