Deck Ambassador: Elevate Customer Experience at the Pool

British Swim School; Waldorf (MD); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Paid training

Birthday off and paid

Annual PTO

Job summary

British Swim School Waldorf is seeking a Customer Experience Specialist, aka Deck Ambassador, to work poolside and deliver an outstanding guest experience. You will set up and breakdown the pool deck, monitor water temperature and chemistry, welcome students and parents, answer questions about accounts or progress, assist instructors, and post media while monitoring social channels.

This role offers flexible evening and weekend hours with paid training and benefits through the franchise, making

Qualifications

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Responsibilities

• Set up and breakdown the pool deck before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool deck area.
• Answer customers' questions about their account or their child’s progress.
• Assist swim instructors and managers during swim lessons.
• Post media content and monitor social media platforms.

Skills

Interpersonal communication

Organizational skills

Professional demeanor

Job description

British Swim School Waldorf is seeking a Customer Experience Specialist, aka Deck Ambassador, to work poolside and deliver an outstanding guest experience. You will set up and breakdown the pool deck, monitor water temperature and chemistry, welcome students and parents, answer questions about accounts or progress, assist instructors, and post media while monitoring social channels.

This role offers flexible evening and weekend hours with paid training and benefits through the franchise, making