Poolside Customer Experience Specialist | Flexible Hours & Growth

British Swim School of Waldorf; Waldorf (MD); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible schedules

Paid training

Birthday off and paid!

Annual PTO

Job summary

British Swim School of Waldorf is seeking a Customer Experience Specialist, known as a Deck Ambassador, to work poolside and deliver an outstanding experience for students and guardians. The role involves greeting guests, managing the pool deck, and supporting instructors during lessons.

Flexible part-time shifts are available, with opportunities for training and potential certification; prior customer service experience preferred.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.
• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s) preferred; may be obtained during training.

Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Skills

Interpersonal communication

Organizational skills

Professional demeanor

Customer service experience

Job description

British Swim School of Waldorf is seeking a Customer Experience Specialist, known as a Deck Ambassador, to work poolside and deliver an outstanding experience for students and guardians. The role involves greeting guests, managing the pool deck, and supporting instructors during lessons.

Flexible part-time shifts are available, with opportunities for training and potential certification; prior customer service experience preferred.