Decedent Services Lead

Maricopa; Phoenix, Northern (AZ, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Work-life balance

Growth opportunities

Health insurance

Child care benefits

Paid vacation/sick/leave

Wellness program

ASRS employer match on Day 1

Job summary

Maricopa County Department of Public Health is seeking a Decedent Services Lead to guide Indigent Decedent Coordinators and the program team within the Indigent Decedent Services program at the Office of Vital Registration (OVR). The role focuses on supervising staff, coordinating with partners, and ensuring mandated services are delivered with accuracy and compliance.

The position requires leadership experience, relevant education, and a background in vital records or mortuary services.

Qualifications

• One or more years of experience in a vital records/registration, fiduciary, mortuary, or forensic science program.
• An associate’s degree in Business Administration, Healthcare, Public Health, Mortuary Science, or related field.
• Two or more years of experience as a lead or supervisor.

Responsibilities

• Assist the Decedent Services Program Coordinator in investigating and locating decedent demographic information for referrals.
• Create and maintain rotation and interment schedules, reports, and spreadsheets.
• Review CIDS referrals and determine approval or denial, acting as authorizing agent.
• Gather information to process non-routine requests and provide resolutions to concerns.
• Distribute and monitor workload among the team and ensure mandated services are delivered.

Skills

Leadership experience

Public health liaison

Customer service resolution

Education

Associate’s degree in Business Administration, Healthcare, Public Health, Mortuary Science, or related field

Job description

If you are looking to guide and support a team of talented, decedent services professionals to deliver unmatched services in a fast-paced environment, consider applying for the Decedent Services Lead position.Our leaders are subject matter experts! As Decedent Services Lead, you will guide and support the Indigent Decedent Coordinators, the Decedent Services Program Coordinator, and the program supervisor within the Office of Vital Registration’s (OVR) Indigent Decedent Services (CIDS) program, partners, and vendor activity from the satellite office within the Office of the Medical Examiner (OME). This unique and dynamic setting further promotes collaboration amongst various colleagues, industry partners, and groups that benefit the community we serve and the residents that rely upon these critical mandated services.**About Us**Come work for Maricopa County Department of Public Health, the 3*rd* largest health jurisdiction in the U.S.! MCDPH’s mission is to increase the quality of life for our residents by collaborating with the community to develop and implement strategies, programs, and services addressing the emerging and changing needs of public health. We aim to serve Maricopa County residents with a focus on impact and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. Together, we are working towards our vision of creating a healthy, thriving Maricopa County for all.**Proud to Offer*** Work with a greater purpose* Tuition reimbursement* Exceptional work-life balance* Opportunities for growth and development within Maricopa County* Low-cost, high-value healthcare for you and your qualifying dependents* Child care benefits, including access to the Maricopa County Kids Club, dedicated to serving Maricopa County families* Paid vacation, sick time, and parental leave* Extensive wellness program, including an incentive* Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1* Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ**We Require*** One or more years of experience in a vital records/registration, fiduciary, mortuary, or forensic science program* Associate’s degree in Business Administration, Healthcare, Public Health, Mortuary Science, or a related field* A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis**Other Requirements*** Must secure and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card and complete a background check* Within one month of hire, all employees will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test* Must possess or have the ability to obtain a valid Arizona driver’s license by the time of hire**We Also Value*** Two or more years of vital records, mortuary, or customer service resolution experience* Two or more years of experience as a lead or supervisor* An Arizona Notary Public Commission* Bilingual skills in both English & Spanish**Job Contributions*** Assist the Decedent Services Program Coordinator in investigating and locating decedent demographic information for the initiation of CIDS referrals and distributing to appropriate staff* Create and maintain rotation and interment schedules, reports, and spreadsheets to monitor referrals and case activity to ensure proper delivery of services* Assist in the review of CIDS referrals and determine approval or denial of the case, acting as the authorizing agent for the disposition of decedents* Gather information to process non-routine requests, evaluate complex situations, and provide a satisfactory resolution to partner and customer complaints or concerns* Distribute, monitor, coordinate, and support the workload among the team* Interpret, explain, and enforce policies and procedures as they apply to indigent or abandoned decedent referrals from either the OME or the community* Ensure compliance, quality control, and accuracy in all operational objectives and mandated services delivered at the Office of Vital Registration’s Indigent Decedent Services program, including the execution of goals, reporting, and strategies* Monitor, maintain, and place orders for office supplies and equipment, and assist in supply audits**Working Conditions*** Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions* Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly, or requires walking or standing to a significant degree* Machines, Tools, Equipment, Software, and Hardware: All staff work with electronic medical records and state databases* Personal Protective Equipment (PPE) required as necessary (i.e., gloves and mask)**Selection Procedure*** Consideration will only be given to candidates who submit online applications* Candidates will be contacted primarily through email and their Workday online application profile* Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive