Decedent Services Lead

Maricopa County; United States; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Tuition reimbursement

Exceptional work-life balance

Opportunities for growth and developm​

Low-cost healthcare

Child care benefits

Paid vacation, sick time, and parental

Wellness program

Arizona State Retirement System

Job summary

Maricopa County Department of Public Health is seeking a Decedent Services Lead to guide and support the Indigent Decedent Services team within the Office of Vital Registration in the OME ecosystem.

You will lead Decedent Services Coordinators, the Program Coordinator, and the supervisor, coordinating vendor activity from the satellite office. The role emphasizes collaboration with partners to deliver critical mandated services for residents of Maricopa County.

Qualifications

• One or more years of experience in vital records/registration, fiduciary, mortuary, or forensic science program.
• Associate’s degree in Business Administration, Healthcare, Public Health, Mortuary Science, or a related field.
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.

Responsibilities

• Assist Decedent Services Program Coordinator with investigating decedent demographic information for CIDS referrals.
• Create and maintain rotation and interment schedules, reports, and spreadsheets to monitor referrals and case activity.
• Review CIDS referrals and determine approval or denial of cases as authorizing agent.
• Distribute, monitor, coordinate, and support workload among the team.
• Explain and enforce policies for indigent or abandoned decedent referrals from OME or community.
• Ensure compliance, quality control, and accuracy in all mandated services.
• Monitor, maintain, and place orders for office supplies and equipment and assist in supply audits.

Skills

Team leadership

Bilingual English/Spanish

Education

Associate degree in Business Administration, Healthcare, Public Health, Mortuary Science, or related field

Job description

Posting Date 09/18/26 Application Deadline 09/21/26 Pay Range Anticipated Hiring Range: $21.75 - $29.13 hourly Full Pay Range: $21.75 - $36.50 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type Unclassified Department Public Health

About the Position

If you are looking to guide and support a team of talented, decedent services professionals to deliver unmatched services in a fast-paced environment, consider applying for the Decedent Services Lead position. Our leaders are subject matter experts! As Decedent Services Lead, you will guide and support the Indigent Decedent Coordinators, the Decedent Services Program Coordinator, and the program supervisor within the Office of Vital Registration’s (OVR) Indigent Decedent Services (CIDS) program, partners, and vendor activity from the satellite office within the Office of the Medical Examiner (OME). This unique and dynamic setting further promotes collaboration amongst various colleagues, industry partners, and groups that benefit the community we serve and the residents that rely upon these critical mandated services.

About Us

Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! MCDPH’s mission is to increase the quality of life for our residents by collaborating with the community to develop and implement strategies, programs, and services addressing the emerging and changing needs of public health. We aim to serve Maricopa County residents with a focus on impact and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. Together, we are working towards our vision of creating a healthy, thriving Maricopa County for all.

• Proud to Offer Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to the Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

Job Requirements

• We Require One or more years of experience in a vital records/registration, fiduciary, mortuary, or forensic science program
• Associate’s degree in Business Administration, Healthcare, Public Health, Mortuary Science, or a related field
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Other Requirements

• Must secure and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card and complete a background check
• Within one month of hire, all employees will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test
• Must possess or have the ability to obtain a valid Arizona driver’s license by the time of hire
• We Also Value Two or more years of vital records, mortuary, or customer service resolution experience
• Two or more years of experience as a lead or supervisor
• An Arizona Notary Public Commission
• Bilingual skills in both English & Spanish

Job Contributions

• Assist the Decedent Services Program Coordinator in investigating and locating decedent demographic information for the initiation of CIDS referrals and distributing to appropriate staff
• Create and maintain rotation and interment schedules, reports, and spreadsheets to monitor referrals and case activity to ensure proper delivery of services
• Assist in the review of CIDS referrals and determine approval or denial of the case, acting as the authorizing agent for the disposition of decedents
• Gather information to process non-routine requests, evaluate complex situations, and provide a satisfactory resolution to partner and customer complaints or concerns
• Distribute, monitor, coordinate, and support the workload among the team
• Interpret, explain, and enforce policies and procedures as they apply to indigent or abandoned decedent referrals from either the OME or the community
• Ensure compliance, quality control, and accuracy in all operational objectives and mandated services delivered at the Office of Vital Registration’s Indigent Decedent Services program, including the execution of goals, reporting, and strategies
• Monitor, maintain, and place orders for office supplies and equipment, and assist in supply audits

Working Conditions

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly, or requires walking or standing to a significant degree.

Machines, Tools, Equipment, Software, and Hardware: All staff work with electronic medical records and state databases.

Personal Protective Equipment (PPE) required as necessary (i.e., gloves and mask).

Selection Procedure

Consideration will only be given to candidates who submit online applications. Candidates will be contacted primarily through email and their Workday online application profile. Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive.

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.