Loss Recovery Representative

Westlake Services, LLC; Agoura Hills (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401K Matching

Employee Stock Ownership Program

Wellness Program

Certification Programs

Employee Discounts

Job summary

Westlake Services, LLC is seeking a Charged-Off Collector in Agoura Hills, CA. Manage and collect on charged-off accounts, negotiate settlements, and locate customers through skip tracing. Strong communication, teamwork, and knowledge of FDCPA required. This is an on-site role with base pay and performance bonuses.

You will contact customers, negotiate plans, and maintain detailed records while meeting daily targets in a fast-paced environment.

Qualifications

• Strong skip-tracing background to locate customers and collateral.
• Excellent communication, negotiation, and written skills with a professional, goal-oriented attitude.
• Flexible availability – overtime and weekends as needed.
• Proven ability to multitask and meet tight deadlines in a fast-paced environment.
• Typing speed of at least 35 WPM with high attention to detail.
• Knowledge of state and federal collection laws (FDCPA).

Responsibilities

• Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.
• Negotiate payment plans based on customer circumstances while meeting daily and monthly goals.
• Conduct extensive skip tracing to locate customers, vehicles, or leads.
• Maintain accurate records of account activity and recovery progress.
• Collaborate with team members to support department goals and share case information.
• Handle multiple priorities efficiently in a fast-paced environment.
• Ensure confidentiality of company operations and customer information.

Skills

Skip tracing

Negotiation

Communication

Listening skills

Multi-tasking

Typing 35 WPM

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

Westlake Services, LLC | Corporate Office
29851 Agoura Rd
Agoura Hills, CA 91301, USA

Westlake Services, LLC | Corporate Office
29851 Agoura Rd
Agoura Hills, CA 91301, USA

Westlake Services, LLC | Corporate Office
29851 Agoura Rd
Agoura Hills, CA 91301, USA

Westlake Services, LLC | Corporate Office
29851 Agoura Rd
Agoura Hills, CA 91301, USA

WESTLAKE WARRIOR |Post-Late Stage Collections
Agoura Hills, CA | On-site

Why Westlake?

• Base Pay:
  • $20.50 per hour plus bonus potential of up to $6,800 monthly based on individual and team performance.
• Tiered Retention Bonus:
  • Receive $500 upon completion of 3 months from the start date.
  • An additional $500 upon completion of 6 months from the start date.

What You’ll Do:

The Charged-Off Collector is responsible for managing and collecting on charged-off accounts to help recover assets and minimize loss for Westlake Financial. This position requires strong negotiation and listening skills, sound judgment, and the ability to make strategic decisions regarding repossession and settlements.

• Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.

Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals.

Conduct extensive skip tracing to locate customers, vehicles, or potential leads.

Maintain accurate records of account activity, updates, and vehicle recovery progress.

Collaborate with team members to support department goals and share information on active cases.

Handle multiple priorities efficiently in a fast-paced, goal-driven environment.

Ensure confidentiality of all company operations, customer information, and technology systems.

What We’re Looking For:

Strong skip-tracing background with the ability to locate customers and collateral effectively.

Excellent communication, negotiation, and written skills with a professional, goal-oriented attitude.

Flexible availability – able to work overtime and weekends as needed.

Proven ability to multitask and meet tight deadlines in a fast-paced environment.

Typing speed of at least 35 WPM with solid attention to detail.

Driven to meet goals and motivated to grow within the department.

Thorough understanding of state and federal collection laws, including the Fair Debt Collection Practices Act (FDCPA).

Minimum of 2 years of experience in the automotive finance industry, with knowledge of collections, repossession, and skip tracing.

Ability to assess and value collateral accurately.

Proficient with computer systems, including Microsoft Excel, Outlook, and other office software.

Comfortable using web-based applications and online skip-tracing tools.

• High school diploma or equivalent required; college coursework preferred.

FULL TIME BENEFITS

• Medical, Dental, and Vision Benefits
• Life Insurance, Flexible Spending Account
• 401K Matching
• Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
• Wellness Program, Daily Team Exercises
• Westlake University, Certification Programs
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• AT&T Wireless Discounts
• Employee Loan Assistance
• Annual Flu Shots, Biometric Screenings
• Paid Vacations Days
• Paid Sick Days
• Paid Holidays
• Rental Car Discounts
• Dell Member Purchase Program
• UKG Wallet - Advance Pay

ABOUT US

Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.

Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

#Collections #Collector #DebtCollection #DebtCollector #Debt

Qualifications

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Education

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.