Debt Recovery Specialist – Calm Negotiator & Communicator

Central Portfolio Control, Inc.; Nashville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Central Portfolio Control, Inc. in Nashville, TN is seeking a full-time Debt Collector to contact customers by phone and other approved channels to resolve past-due accounts and negotiate payment arrangements. You will document all interactions in the system and ensure compliance with company and regulatory standards.

The role requires strong communication, CRM proficiency, and reliable attendance in a goal-driven environment, with opportunities for collaboration with supervisors and peers.

Qualifications

• Experience in debt and cash collection, negotiating payment plans.
• Strong communication, including clear verbal communication and active listening.
• Proficiency with CRM or collection software and data entry.
• Foundational finance knowledge related to consumer accounts and credit concepts.
• Experience in collections or call centers, familiarity with FDCPA or related regulations.
• High school diploma or equivalent.
• Reliability in attendance and ability to work in a goal-driven environment.
• Multilingual abilities are a plus.

Responsibilities

• Contact customers by phone and other approved channels to resolve past-due accounts.
• Negotiate payment arrangements and document all interactions accurately.
• Review account information, verify debtor details, and ensure compliant practices.
• Meet individual and team performance goals while maintaining professional service.
• Collaborate with supervisors and peers; use computer-based tools to track progress.

Skills

Debt Collection

Cash Collection

Communication skills

Computer literacy

Finance knowledge

Collections experience

FDCPA knowledge

Attendance reliability

Multilingual

High school diploma

Education

High school diploma or equivalent

Tools

CRM software

Job description

Central Portfolio Control, Inc. in Nashville, TN is seeking a full-time Debt Collector to contact customers by phone and other approved channels to resolve past-due accounts and negotiate payment arrangements. You will document all interactions in the system and ensure compliance with company and regulatory standards.

The role requires strong communication, CRM proficiency, and reliable attendance in a goal-driven environment, with opportunities for collaboration with supervisors and peers.