Debt Collector

Central Portfolio Control, Inc.; Nashville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Central Portfolio Control, Inc. in Nashville, TN is seeking a full-time Debt Collector to contact customers by phone and other approved channels to resolve past-due accounts and negotiate payment arrangements. You will document all interactions in the system and ensure compliance with company and regulatory standards.

The role requires strong communication, CRM proficiency, and reliable attendance in a goal-driven environment, with opportunities for collaboration with supervisors and peers.

Qualifications

• Experience in debt and cash collection, negotiating payment plans.
• Strong communication, including clear verbal communication and active listening.
• Proficiency with CRM or collection software and data entry.
• Foundational finance knowledge related to consumer accounts and credit concepts.
• Experience in collections or call centers, familiarity with FDCPA or related regulations.
• High school diploma or equivalent.
• Reliability in attendance and ability to work in a goal-driven environment.
• Multilingual abilities are a plus.

Responsibilities

• Contact customers by phone and other approved channels to resolve past-due accounts.
• Negotiate payment arrangements and document all interactions accurately.
• Review account information, verify debtor details, and ensure compliant practices.
• Meet individual and team performance goals while maintaining professional service.
• Collaborate with supervisors and peers; use computer-based tools to track progress.

Skills

Debt Collection

Cash Collection

Communication skills

Computer literacy

Finance knowledge

Collections experience

FDCPA knowledge

Attendance reliability

Multilingual

High school diploma

Education

High school diploma or equivalent

Tools

CRM software

Job description

Company Description Central Portfolio Control is a nationally licensed, full-service collection agency specializing in the recovery of distressed accounts receivable. Headquartered in Minnetonka, MN, the company is known for delivering bottom-line results while maintaining exceptional customer service. Its experienced team operates within a strong culture of professionalism, performance, and regulatory compliance. Founded in 1998, Central Portfolio Control has steadily grown, providing high-quality services to clients and stable employment opportunities to the community.

Role Description This full-time, on-site Debt Collector role is based in Nashville, TN. The Debt Collector will contact customers by phone and other approved communication channels to resolve past-due accounts, negotiate payment arrangements, and document all interactions accurately in the system. Daily responsibilities include reviewing account information, verifying debtor details, following compliant collection practices, and meeting individual and team performance goals. The role also involves collaborating with supervisors and peers, using computer-based tools to track progress, and providing courteous, professional service to every customer while adhering to company and regulatory standards.

Qualifications

• Candidates should possess skills in Debt Collection and Cash Collection, including experience negotiating payment arrangements and handling delinquent accounts.
• Candidates should possess strong Communication skills, including clear verbal communication, active listening, and professional customer interaction.
• Candidates should possess solid Computer Literacy skills, including comfort with CRM or collection software, email, and basic data entry.
• Candidates should possess foundational Finance knowledge related to consumer accounts, payment terms, and basic credit concepts.
• Additional beneficial qualifications include prior experience in collections or call center environments, familiarity with FDCPA or related regulations, a high school diploma or equivalent, reliability in attendance, ability to work in a goal-driven environment, and fluency in multiple languages as a plus.