Debt Collector - Calabases

Careers at Cedar Global Solutions; Calabasas (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Cedar Global Solutions is looking for a Collector in Calabasas, California, to manage delinquent accounts and recover outstanding debts. You will need a high school diploma and preferably a bachelor's degree in finance or business, along with proven experience in debt collection. Strong negotiation and communication skills are essential. The role involves working in a typical office environment and aims to meet targets related to debt recovery. If you are skilled in financial analysis and enjoy problem-solving, apply now.

Qualifications

• Proven experience in debt collection, ideally in financial services.
• Strong command of spoken and written English.
• Computer literate and familiar with standard office equipment.

Responsibilities

• Contact and negotiate with consumers regarding their debts.
• Maintain accurate records of communications and transactions.
• Investigate consumers' financial situations for effective debt recovery.
• Advise consumers in developing payment plans.
• Monitor and follow up on payment arrangements.
• Resolve consumer inquiries and disputes professionally.
• Collaborate with internal departments for debt support.
• Stay updated on industry regulations.
• Meet individual and team debt recovery targets.

Skills

Negotiation skills

Communication skills

Financial analysis

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree in finance, business, or related field

Job description

As a Collector, your role will be integral in assisting Cedar in the recovery of outstanding debts owed to its clients. You will be responsible for managing a portfolio of delinquent accounts and employing effective communication and negotiation strategies to resolve outstanding debts while adhering to relevant laws and regulations.

Responsibilities

• Debt Recovery: Contact and negotiate with consumers about their outstanding debts, adhering to company policies and procedures.
• Record Keeping: Maintain accurate and up-to-date records of all communications and transactions with consumers.
• Communication: Use various channels, including phone calls, emails, and digital platforms, to reach out to consumers and discuss payment options.
• Financial Analysis: Investigate and analyze consumers' financial situations to determine the best approach for debt recovery.
• Payment Plans: Advise and assist consumers in developing suitable payment plans based on their financial capabilities.
• Follow-Up: Monitor and follow up on payment arrangements to ensure compliance with agreed-upon terms.
• Issue Resolution: Resolve consumer inquiries and disputes regarding their debts promptly and professionally, providing necessary documentation and explanations.
• Collaboration: Work with internal departments, such as legal and credit, to obtain relevant information and support for debt recovery.
• Regulatory Compliance: Stay updated on industry regulations, legal requirements, and best practices related to debt collection.
• Target Achievement: Meet individual and team targets for debt recovery rates, overdue account reduction, and consumer satisfaction.

Requirements

High school diploma or equivalent; a bachelor's degree in finance, business, or a related field is preferred.

Proven experience in debt collection, preferably in a financial services or collections agency environment.

Computer literate with a strong command of both spoken and written English.

Typical Working Conditions

Typical office environment with frequent sitting, standing, and walking.

Equipment Used

Routinely uses standard office equipment, including computers, phones, and other devices.