Debt Resolution & Negotiation Specialist I

Addition Financial Credit Union; Tallahassee (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

United Solutions Company is seeking an Account Resolution Specialist I to support debt collection efforts for our clients in a fast-paced environment. You will engage with debtors professionally to resolve accounts and negotiate repayment plans while adhering to regulations and ethical standards.

The role focuses on calling, emailing, texting, and documenting communications, with targets for collection quotas and quality standards. Strong negotiation skills and CRM proficiency are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in debt collection or financial services preferred.
• Strong communication and negotiation skills.
• Detail-oriented with good data entry and documentation.

Responsibilities

• Initiate contact with debtors via phone, email, text, and letters to discuss overdue accounts and negotiate payment arrangements.
• Document all communications accurately in the client’s system of record.
• Analyze financial situations to assess ability to repay and develop repayment plans.
• Negotiate settlements, extensions, and other arrangements within client policies and regulatory requirements.
• Provide exceptional member service by addressing inquiries and concerns promptly.
• Overcome objections and work with clients to reach mutual agreement.
• Collaborate with internal departments to resolve escalated issues and hit collection targets.
• Stay informed about debt collection laws and consumer protection regulations.

Skills

Communication skills

Negotiation

Detail-oriented

CRM software

MS Office

Independent worker

Education

High school diploma or equivalent

Associate's or Bachelor's preferred

Tools

CRM software

MS Office Suite

Job description

United Solutions Company is seeking an Account Resolution Specialist I to support debt collection efforts for our clients in a fast-paced environment. You will engage with debtors professionally to resolve accounts and negotiate repayment plans while adhering to regulations and ethical standards.

The role focuses on calling, emailing, texting, and documenting communications, with targets for collection quotas and quality standards. Strong negotiation skills and CRM proficiency are essential.