Debt Collections Specialist — Negotiation & Resolution

NCB Management Services, Inc.; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

NCB Management Services, Inc. is seeking a Collections Representative to manage overdue accounts, contact customers, and negotiate payment plans while ensuring compliance with FDCPA and related regulations. The role emphasizes accurate documentation and collaboration with on-site teams.

Responsibilities include reviewing accounts, resolving disputes, and delivering professional customer service. On-site work and ongoing training are expected to maintain performance standards.

Qualifications

• High school diploma or equivalent.
• Experience in collections, customer service, or related field.
• Strong negotiation and communication skills.
• Proficiency in using computer software and databases.
• Knowledge of relevant laws and regulations, such as the FDCPA.

Responsibilities

• Contacting customers by phone, email, or mail to discuss overdue accounts and arrange payment.
• Negotiate payment plans with customers while ensuring timely debt recovery.
• Update and maintain accurate records of interactions, agreements, and account statuses.
• Research accounts to understand non-payment causes and determine next steps.
• Collaborate with on-site team members to resolve issues and keep account information accurate.

Skills

Negotiation

Communication

Customer service

FDCPA knowledge

Computer skills

Education

High school diploma

Tools

Databases

Office software

Job description

NCB Management Services, Inc. is seeking a Collections Representative to manage overdue accounts, contact customers, and negotiate payment plans while ensuring compliance with FDCPA and related regulations. The role emphasizes accurate documentation and collaboration with on-site teams.

Responsibilities include reviewing accounts, resolving disputes, and delivering professional customer service. On-site work and ongoing training are expected to maintain performance standards.