Debt Collections Specialist II

ASM Research, Inc.; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Job summary

ASM Research, Inc. is seeking a DCEU Collections Specialist to manage collections on the existing client base, reduce delinquency, and monitor payment plans to ensure timely settlements.

You will analyze payment patterns and escalate unresolved cases when appropriate. You will review open accounts, make outbound collection calls, document actions, and coordinate with management on delinquencies while preserving professional relationships with debtors.

Qualifications

• Associates degree required.
• 1+ year of experience in debt collection or a related field.
• Experience in reviewing accounts for collection and customer communications.

Responsibilities

• Review open accounts for collection efforts.
• Make outbound collection calls professionally while maintaining customer relations.
• Monitor customer payments according to payment plan due dates.
• Identify issues causing payment plan defaults and discuss with management before escalation.
• Review and monitor assigned accounts and collection reports.
• Provide timely follow-up on payment arrangements.
• Send correspondence to debtors to encourage payment of outstanding balances.

Skills

Debt collection

Education

Associates degree

Job description

The DCEU Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving debtor issues and reducing accounts receivable delinquency by securing and monitoring the debtor’s payment plan.

• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Monitor customer payments in accordance with payment plan due dates.
• Identify issues attributing to payment plan default and discuss them with management prior to escalation to USAO or PC office.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail (electronically or US Mail) correspondence to debtors to encourage payment of outstanding balances owed to submitting Agency.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains call center database by entering information and document customer interaction.
• Updates job knowledge by participating in educational opportunities and knowledge management.
• Develops appropriate reporting requirements by supervisor or manager.
• Handles Subject Matter Expert inquiries and assist other team members.
• Assists in the training of new-hires and assist in quality assurance activities.

Minimum Qualifications

• Associates degree
• 1+ years of experience in relevant field. Past experience needed in Debt Collection.