Collections Representative

Caduceus; Bayamón (PR); On-site; USD 42,000 - 54,000; Full time

Job summary

Caduceus is seeking Collections Specialists to support a federal program involving collections, tracing, payment recovery, and account resolution. The ideal candidate will have experience in collections, customer service, accounts receivable, payment processing, or call center operations and be comfortable communicating with individuals regarding outstanding accounts and payment options.

Bachelor’s degree and 1+ year of related experience are preferred, with a commitment to privacy, quality

Qualifications

• Experience in collections, customer service, call center operations, accounts receivable, payment processing, or related field.
• Strong telephone communication and customer service skills.
• Comfortable discussing outstanding balances and payment options professionally.

Responsibilities

• Contact individuals regarding outstanding accounts using approved communication methods.
• Assist with locating and verifying current contact information.
• Establish and document Right Party Contact (RPC) before discussing account information.
• Provide individuals with information regarding outstanding debts and approved payment options.
• Support payment and account resolution activities.
• Accurately document contact attempts, verification, notification status, outcomes, and next steps.
• Identify disputed or unresolved accounts and escalate them according to established procedures.
• Maintain accurate and timely case/account records.
• Follow established scripts, procedures, privacy requirements, and quality standards.
• Meet established productivity, accuracy, and performance expectations.

Skills

Collections experience

Customer service

Call center operations

Accounts receivable

Payment processing

Data entry

Telephone communication

Education

Bachelor’s degree

Job description

Caduceus is seekingCollections Specialiststo support a federal program involving collections, tracing, payment recovery, and account resolution.

The ideal candidate will have experience in collections, customer service, accounts receivable, payment recovery, or call center operations and be comfortable communicating with individuals regarding outstanding accounts and payment options.

Key Responsibilities

• Contact individuals regarding outstanding accounts using approved communication methods.
• Assist with locating and verifying current contact information.
• Establish and document Right Party Contact (RPC) before discussing account information.
• Provide individuals with information regarding outstanding debts and approved payment options.
• Support payment and account resolution activities.
• Accurately document contact attempts, verification, notification status, outcomes, and next steps.
• Identify disputed or unresolved accounts and escalate them according to established procedures.
• Maintain accurate and timely case/account records.
• Follow established scripts, procedures, privacy requirements, and quality standards.
• Meet established productivity, accuracy, and performance expectations.

Qualifications

• Bachelor’s degree from an accredited college or university required.
• 1+ year of experience in collections, customer service, call center operations, accounts receivable, payment processing, or a related field.
• Strong telephone communication and customer service skills.
• Comfortable discussing outstanding balances and payment options professionally.
• Strong computer and data-entry skills with attention to detail.
• Ability to follow established procedures and accurately document customer interactions.