Collections Specialist 2

Hancock Whitney; Gulfport (MS); On-site; USD 35,000 - 52,000; Full time

Job summary

Hancock Whitney is seeking a Collections Specialist 2 to contact delinquent clients and drive payments or workable arrangements through approved processes. You will assess payment terms and document outcomes while complying with FDCPA and internal guidelines.

The role requires at least two years in collections, strong communication, and the ability to work under pressure while maintaining accuracy in Debt Manager records.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two years of collections experience.
• Analytical mindset with attention to detail.
• Strong communication with internal and external audiences.
• Ability to negotiate with empathy to obtain favorable resolutions.

Responsibilities

• Handle high volume inbound/outbound calls to delinquent clients.
• Collect full amounts due or establish payment arrangements.
• Discuss financial status and reasons for non-payment.
• Refer clients to Risk or other areas when appropriate.
• Maintain Debt Manager records with accurate activity logs.
• Negotiate settlements within guidelines and processes.

Skills

Collections experience

Analytical skills

Communication skills

Negotiation

Empathy

Detail oriented

Education

High School Diploma

Tools

Debt Manager

Job description

JOB FUNCTION / SUMMARY:

The Collections Specialist 2 is the point of contact for delinquent accounts for collections activities. Collections Specialists are responsible for working to secure payments or arrangements from clients with delinquent accounts based on our approved processes and procedures guidelines.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent clients in attempt collect payment, determine reason for overdue payment, and/or review terms of credit contract with client.

• Resolves delinquent accounts by collecting the full amount due, and/or establishing a solid plan with the borrower to bring the loan current.

• Discuss financial status and determines reason for non-payment.

• Refers clients to other areas of Consumer Credit Risk, when appropriate.

• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).

• Maintain and document Debt Manager collection system with an accurate update to all activities and communications.

• Completes necessary administrative duties as assigned.

• Negotiate settlements within department guidelines and processes.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High School Diploma or equivalent.

• Minimum of two years of collections experience required.

• Analytical and problem solving skills and attention to detail.

• Communications skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences.

• Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions.

• Ability to work under stress and meet deadlines.

• Ability to operate related equipment to perform the essential job functions.

• Ability to read and interpret a document if required to perform the essential job functions.

• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.