Collections Analyst

Soni; Tulsa (OK); On-site; USD 30,000 - 34,000; Full time

Job summary

Soni seeks a Collections Specialist in Tulsa, OK to manage accounts receivable, collect overdue payments, and maintain compliant, customer-friendly relations. You will liaise with sales and accounting to resolve discrepancies and meet targets.

The role requires 1–3 years in collections and strong negotiation, communication, and Excel skills, with attention to detail and independent work capability.

Qualifications

• High school diploma or equivalent required; A.A. or B.A. preferred.
• 1-3 years in collections, AR, or related financial role.
• Strong negotiation and communication skills.
• Ability to handle difficult conversations professionally and tactfully.
• Proficiency with accounting software, CRM systems, and Excel.
• Detail-oriented with strong organizational skills.
• Familiarity with FDCPA or related regulations preferred.
• Customer-focused with problem-solving mindset.
• Ability to manage multiple accounts independently.

Responsibilities

• Contact customers to collect overdue payments via phone, email, and written correspondence.
• Review accounts to identify delinquent balances and prioritize collection efforts.
• Negotiate payment plans and settlements per company guidelines.
• Maintain accurate records of all collection activities.
• Investigate and resolve billing discrepancies or disputes.
• Monitor aging reports and escalate high-risk accounts.
• Collaborate with sales, customer service, and accounting to resolve issues.
• Ensure compliance with federal, state, and local collection laws.
• Meet or exceed individual and team collection targets.

Skills

Negotiation

Communication

Attention to detail

Time management

Analytical thinking

Professional judgment

Customer focus

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Accounting software

CRM systems

Microsoft Excel

Job description

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role focuses on reducing delinquency, maintaining positive customer relationships, and ensuring compliance with company policies and applicable regulations.

Key Responsibilities

• Contact customers via phone, email, and written correspondence to collect overdue payments
• Review customer accounts to identify delinquent balances and prioritize collection efforts
• Negotiate payment plans and settlements in accordance with company guidelines
• Maintain accurate and up-to-date records of all collection activities
• Investigate and resolve billing discrepancies or payment disputes
• Monitor aging reports and elevate high-risk or long-overdue accounts as needed
• Work closely with sales, customer service, and accounting teams to resolve issues
• Ensure compliance with federal, state, and local collection laws and regulations
• Meet or exceed individual and team collection targets

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• 1-3 years of experience in collections, accounts receivable, or a related financial role
• Strong negotiation and communication skills
• Ability to handle difficult conversations professionally and tactfully
• Proficiency with accounting software, CRM systems, and Microsoft Excel
• Strong attention to detail and organizational skills
• Knowledge of FDCPA and other applicable collection regulations (preferred)
• Customer-focused with a problem-solving mindset
• Ability to work independently and manage multiple accounts
• Time management and prioritization skills
• Analytical and detail-oriented
• Professional judgment and discretion

Compensation:

$22 to $25 an hour

Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications