Collections Specialist 2

Hancock Whitney; New Orleans (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Hancock Whitney in New Orleans is seeking a Collections Specialist 2 to serve as the primary contact for delinquent accounts, pursuing payments or workable arrangements according to approved processes.

You will handle high-volume calls, assess reasons for non-payment, apply FDCPA guidelines, document activities in Debt Manager, and negotiate settlements within policy.

Qualifications

• Analytical and problem solving skills and attention to detail.
• Communications skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences.
• Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.

Responsibilities

• Handle high-volume inbound calls to delinquent clients to collect payments and review credit terms.
• Resolves delinquent accounts by collecting the full amount due or establishing a plan to bring the loan current.
• Discuss financial status and determine reason for non-payment.
• Refer clients to other areas of Consumer Credit Risk when appropriate.
• Demonstrate accurate knowledge and strict application of FDCPA regulations.
• Maintain and document Debt Manager collection system with accurate updates.
• Complete necessary administrative duties as assigned.
• Negotiate settlements within department guidelines and processes.

Skills

Analytical skills

Communication skills

Negotiation

Empathy

Education

HS Diploma or equivalent

Job description

JOB FUNCTION / SUMMARY:

The Collections Specialist 2 is the point of contact for delinquent accounts for collections activities. Collections Specialists are responsible for working to secure payments or arrangements from clients with delinquent accounts based on our approved processes and procedures guidelines.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent clients in attempt collect payment, determine reason for overdue payment, and/or review terms of credit contract with client.

• Resolves delinquent accounts by collecting the full amount due, and/or establishing a solid plan with the borrower to bring the loan current.

• Discuss financial status and determines reason for non-payment.

• Refers clients to other areas of Consumer Credit Risk, when appropriate.

• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).

• Maintain and document Debt Manager collection system with an accurate update to all activities and communications.

• Completes necessary administrative duties as assigned.

• Negotiate settlements within department guidelines and processes.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High School Diploma or equivalent.

• Minimum of two years of collections experience required.

• Analytical and problem solving skills and attention to detail.

• Communications skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences.

• Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions.

• Ability to work under stress and meet deadlines.

• Ability to operate related equipment to perform the essential job functions.

• Ability to read and interpret a document if required to perform the essential job functions.

• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.