Debt Collection Specialist - Call Center (FDCPA)

TROMBERG MILLER MORRIS & PARTNERS PLLC; Boca Raton (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

Tromberg, Miller, Morris and Partners, PLLC. is seeking a Contact Center Collection Agent in Boca Raton to handle inbound and outbound calls, negotiate payment arrangements, and document all interactions. You will work within FDCPA guidelines at a fast-paced law firm.

This full-time role offers hourly pay with monthly bonus potential and opportunities for advancement based on performance. The ideal candidate demonstrates excellent communication, organization, and teamwork in a client-focused

Qualifications

• Strong communication and negotiation skills.
• Able to handle multiple tasks and prioritize effectively.
• Knowledge of FDCPA and collection laws.
• Experience in a fast-paced work environment.
• Professional demeanor with customer service focus.
• Proficient in documenting and updating system records.
• Collaborate with team members across departments.
• Experience in a collection role within a law firm or financial services environment preferred.
• Proficient with contact center software and Microsoft Office.

Responsibilities

• Make outbound calls and take inbound calls to collect on delinquent accounts.
• Provide education and service to customers to minimize the need for legal action.
• Negotiate payment terms and methods while ensuring FDCPA compliance.
• Prioritize accounts to optimize collection opportunities.
• Document all interactions and update records accurately.
• Coordinate with other team members and departments to resolve complex cases.
• Meet or exceed collection goals and participate in ongoing training.

Skills

Communication

Negotiation

Multitasking

FDCPA knowledge

Fast-paced

Customer service

Documentation

Team collaboration

JST experience

Financial services / law firm exposure

Organizational skills

MS Office

Contact center software

Job description

Tromberg, Miller, Morris and Partners, PLLC. is seeking a Contact Center Collection Agent in Boca Raton to handle inbound and outbound calls, negotiate payment arrangements, and document all interactions. You will work within FDCPA guidelines at a fast-paced law firm.

This full-time role offers hourly pay with monthly bonus potential and opportunities for advancement based on performance. The ideal candidate demonstrates excellent communication, organization, and teamwork in a client-focused