Contact Center Collection Agent

TROMBERG MILLER MORRIS & PARTNERS PLLC; Boca Raton (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

Tromberg, Miller, Morris and Partners, PLLC. is seeking a Contact Center Collection Agent in Boca Raton to handle inbound and outbound calls, negotiate payment arrangements, and document all interactions. You will work within FDCPA guidelines at a fast-paced law firm.

This full-time role offers hourly pay with monthly bonus potential and opportunities for advancement based on performance. The ideal candidate demonstrates excellent communication, organization, and teamwork in a client-focused

Qualifications

• Strong communication and negotiation skills.
• Able to handle multiple tasks and prioritize effectively.
• Knowledge of FDCPA and collection laws.
• Experience in a fast-paced work environment.
• Professional demeanor with customer service focus.
• Proficient in documenting and updating system records.
• Collaborate with team members across departments.
• Experience in a collection role within a law firm or financial services environment preferred.
• Proficient with contact center software and Microsoft Office.

Responsibilities

• Make outbound calls and take inbound calls to collect on delinquent accounts.
• Provide education and service to customers to minimize the need for legal action.
• Negotiate payment terms and methods while ensuring FDCPA compliance.
• Prioritize accounts to optimize collection opportunities.
• Document all interactions and update records accurately.
• Coordinate with other team members and departments to resolve complex cases.
• Meet or exceed collection goals and participate in ongoing training.

Skills

Communication

Negotiation

Multitasking

FDCPA knowledge

Fast-paced

Customer service

Documentation

Team collaboration

JST experience

Financial services / law firm exposure

Organizational skills

MS Office

Contact center software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Contact Center Collection Agent

All Collections Call Center Full Time Boca Raton, FL, US

2 days ago Requisition ID: 1015

Salary Range: $19.00 To $21.00 Hourly

HOURLY + MONTHLY BONUS POTENTIAL.

EXCITING CAREER OPPORTUNITY WITH THE POTENTIAL FOR FUTURE CAREER PATHING!

COLLECTION'S ACCOUNT MANAGER
Tromberg, Miller, Morris and Partners, PLLC., a fast-growing law firm is seeking a dedicated and results-oriented Contact Center Collection Agent to join our team. This position will be instrumental in debt collection efforts for our clients, adhering strictly to the Fair Debt Collection Practices Act (FDCPA) and all other applicable collection laws. Primary responsibilities will include making and receiving inbound and outbound calls to collect debts, negotiating payment arrangements, and maintaining accurate records of all interactions. This position offers the opportunity for future career advancement based on performance and proven accomplishments

Key Responsibilities:

• Make outbound calls and take inbound calls to collect on delinquent/charged off accounts.
• Provide effective education and service to our customer to minimize the need for legal action (lawsuits, judgements, wage, garnishments, etc.).
• Utilize negotiation skills to conclude with payment terms and methods with customer, while reducing stalls and obstruction to payment opportunities.
• Effectively prioritize accounts and identify prime collection opportunities to optimize collection possibilities.
• Adhere to the Fair Debt Collection Practices Act (FDCPA) and all relevant federal and state collection laws. Ensure all communications and actions comply with legal and ethical standards.
• Ability to thrive in fast paced environment.
• Ability to work in and promote a work environment that fosters a positive and effective team building spirit.
• Maintain a professional and empathetic demeanor while addressing debtor inquiries and concerns. Provide clear and accurate information regarding debt status, payment options and details regarding the same.
• Accurately document all interactions with debtors, including payment agreements, promises to pay, and any disputes or issues. Update and maintain system records in a detailed and thorough manner.
• Work closely with other team members and departments to coordinate collection efforts and resolve complex cases. Escalate issues as needed to supervisors or legal staff.
• Meet or exceed individual and team collection goals and performance metrics. Participate in ongoing training and development to enhance skills and knowledge.

Qualifications

• Strong communication and negotiation skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of FDCPA and other relevant collection laws.
• Experience in a fast-paced work environment.
• Professional demeanor with a focus on customer service and empathy.
• Proficiency in documenting and updating system records.
• Ability to collaborate and coordinate with various team members and departments.
• JST Experience a Plus.
• Preferred proven experience in a collection role, preferably within a law firm or financial services environment.
• Familiarity with FDCPA and other collection regulations is highly desirable.
• Ability to handle sensitive and sometimes difficult conversations with professionalism.
• Excellent organizational and time-management skills.
• Proficiency in using contact center software and Microsoft Office Suite.