Collections Specialist

Credit Control, LLC.; Tampa (FL); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Paid time off

Paid holidays

401k with company match

Annual retention bonus payout

Professional Development Program

Employee Assistance Program

Diversity, Equity & Inclusion Program

Referral bonus

Ongoing Contests & Prizes

Annual company events

ADP Lifemart Employee Discounts

Job summary

Credit Control LLC is seeking a Collections Specialist to manage inbound and outbound calls, focusing on charged-off accounts. You will engage customers with strong communication and negotiation skills to protect company performance.

This in-office role offers competitive hourly pay, bonus opportunities, and a supportive team culture. Candidates should have at least a high school diploma and preferably some college, with Excel proficiency and a drive to exceed targets.

Qualifications

• Excellent written and verbal communication abilities.
• Exceptional negotiation skills and customer service.
• Experience with Microsoft Excel and general computer skills.

Responsibilities

• Handle a mix of inbound and outbound calls to collect charged-off accounts.
• Establish and maintain strong connections with consumers to support collections goals.
• Work effectively in a fast-paced, team-oriented environment and meet targets.

Skills

Communication skills

Negotiation

Customer service

Teamwork

Education

High School diploma or equivalent

Some College preferred

Tools

Microsoft Excel

Job description

Collections Specialist

Best Places to Work in Collections!!!!

For the six consecutive year, our employees have ranked Credit Control as The Best Place to Work in Collections!!!

Location: 8001 Woodland Center Boulevard, Tampa, Florida 33614

Wouldn’t it be great to build your career at a growing company that has been recognized 7 years in a row from 2019 to 2026 as the winner of best places to work in collections? At Credit Control we know without a doubt that our driven, dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.

Job Description

As a Collections Specialist, you will be responsible for handling a combination of inbound and outbound calls while collecting charged off accounts. Establishing an excellent connection with your consumer allows you to positively have an impact on the success of the company. Your enthusiasm for customer service and competitiveness will drive you to success in our fast-paced environment. You will receive competitive hourly pay and a lucrative bonus structure and be eligible for monthly contests. You must possess excellent communication skills (written and oral) and work independently and in a team environment!

Job Requirements

• Preferred: Two years of debt collection, sales, or telemarketing experience.
• Preferred but not required: Knowledge of the FDCPA and other regulations governing debt collections.
• Excellent written and verbal communication abilities.
• Exceptional negotiation skills and customer service.
• Experience with Microsoft Excel and general computer skills.
• High School diploma or equivalent. Some College Preferred/ but not required.

Why join Credit Control LLC:

Medical/Dental/Vision

Life Insurance

Paid time off

Paid Vacation Time

Paid holidays

Paid Bereavement

Paid training

401k with company match

Annual retention bonus payout

Professional Development Program

Employee Assistance Program

Diversity, Equity & Inclusion Program

Referral bonus

Ongoing Contests & Prizes

Annual company events

ADP Lifemart Employee Discounts

Excellent Location (We are in very close proximity to Waters and Dale Mabry)

We are a drug-free workplace. We perform both a drug test and a background check prior to being considered for this position.

Job Type: Full-time, in-office position

Base pay without Bonus: $41,600 a year based on experience (this does not include bonus opportunity.) After 30 days of employment with the organization, employees are eligible for paid time off and holiday pay.

Location

This is an in-office position at 8001 Woodland Center Boulevard, Suite 200

Tampa, Florida 33614