Call Center Collections Representative

Robertson, Anschutz, Schneid, Crane & Partners, PLLC; Plantation (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health Insurance

401(k)

Paid holidays

Comprehensive training and mentoring programs

Job summary

Robertson, Anschutz, Schneid, Crane & Partners, PLLC is seeking a highly motivated Collections Representative for their Plantation, FL office. This full-time in-office position involves assisting customers through calls, documenting interactions, and maintaining relationships to ensure successful account resolutions.

The ideal candidate will possess strong communication skills and a customer-oriented approach. Competitive pay and comprehensive training are offered, as well as benefits including health insurance and paid time off.

Qualifications

• Customer service experience is essential.
• Bilingual in Spanish/English preferred.
• Ability to document customer interactions efficiently.

Responsibilities

• Assist customers through inbound and outbound calls providing account resolution.
• Develop relationships with customers and external partners.
• Document communications and payment agreements.

Skills

Customer service and pleasant mannered

Proficient data entry and computer skills including Microsoft Office applications

Excellent oral, verbal, and written communication

Problem-solving skills

Account documentation skills

Active listening skills

Attention to detail

Negotiation skills

Education

High School Diploma

Associate's Degree or Bachelor’s Degree preferred

Job description

This position is not remote and is an in‑office role at the Plantation, FL office.

The Collections Representative position offers a unique experiential opportunity to immerse yourself in the day‑to‑day bustle of a prestigious legal group’s Collections Department. The ideal candidate will be highly motivated and ready to handle consumer interactions, such as negotiating repayment plans, answering questions, and arranging payments. We seek candidates with experience or a strong desire to learn about legal and collection processes. We provide a robust training program to prepare call‑center representatives to immediately handle calls and deliver a professional customer experience.

Work Environment

• Inbound calls and some outbound calls
• No skip‑tracing
• Monthly bonus opportunities
• Works generally at a desk in a well‑lighted, air‑conditioned cubicle/office, with moderate noise levels
• Monday to Friday, shift options:
  • 8:00 a.m. to 5:00 p.m. (1‑hour lunch)
  • 8:30 a.m. to 5:30 p.m. (1‑hour lunch)
  • 9:00 a.m. to 6:00 p.m. (1‑hour lunch)

Essential Duties And Responsibilities

• Efficiently assist customers through both inbound (90%) and outbound (10%) calls while educating them on their options for account resolution
• Develop a trusted relationship with customers, third parties, attorneys, representatives, realtors, etc. to ensure timely handling of all accounts through the collections process
• Maintain detailed document records of all customer communications including payment plans that customers have agreed to and amounts paid via telephone
• Ensure the prompt and successful delivery of solutions according to customer and client needs
• Clearly communicate the progress of accounts and their respective status within the collections pipeline
• Demonstrate exceptional listening skills, while displaying professionalism and empathy for our customers’ individual needs and circumstances

Qualifications

Required Qualifications:

• Customer service and pleasant mannered
• Proficient data entry and computer skills including Microsoft Office applications
• Excellent oral, verbal, and written communication
• Problem‑solving skills
• Account documentation skills
• Active listening skills
• Attention to detail
• Negotiation skills

Preferred Qualifications:

• Must be bilingual: Spanish/English
• Prior call center and/or collector experience

RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

Education

• High School Diploma required
• Associate's Degree or Bachelor’s Degree preferred
• Relevant experience may compensate for education

Job Type And Compensation

• This is a full‑time position operating under standard business hours (Monday to Friday in office – 8:00 a.m. to 5:00 p.m. / 8:30 a.m. to 5:30 p.m. / 9:00 a.m. to 6:00 p.m.)
• Competitive Pay – commensurate with your experience
• Comprehensive training and mentoring programs
• Paid time off
• Paid holidays
• Health Insurance, Life, Dental, Medical, Vision, 401(k)

Physical Functions

• Must be able to remain in a stationary position 50% of the time; constantly operates a computer and other office machinery
• Employee is regularly required to verbally communicate, listen and provide presentations as needed
• Some walking and standing relative to interaction with other personnel

Travel

• No Travel Required.