Call Center Collections Representative

RAS LaVrar, LLC; Plantation (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Top agents bonus potential

Paid holidays

401K Plan

Medical, dental, vision insurance

Voluntary life insurance

Job summary

RAS LaVrar, LLC is seeking a Call Center Representative in Plantation, FL. This role serves as the primary contact for consumers, providing compliant telephonic support to resolve outstanding accounts and educate customers on repayment options.

You will manage high-volume calls, negotiate payment plans, document all interactions in the firm’s systems, and uphold FDCPA compliance while maintaining professional relationships with customers, attorneys, and third-party representatives.

Qualifications

• Education: High School Diploma or GED.
• Experience: Prior experience in customer service or a call center environment preferred.
• Specialized background: Debt collections or legal support experience is a plus.

Responsibilities

• Educate customers on account resolution options and provide accurate balance/status information.
• Negotiate payment plans and creative solutions to individual customer circumstances.
• Develop professional relationships with customers, attorneys, and third-party representatives to ensure timely collections.
• Address customer concerns and disputes via phone in a timely and professional manner, escalating when necessary.
• Document all interactions and account activity to maintain compliant records in firm systems.
• Maintain strict adherence to FDCPA and client-mandated scripts on every interaction.
• Manage inter-office correspondence and callbacks to ensure seamless communications within the department.

Skills

Empathy

Negotiation

Regulatory knowledge

Communication

Tech proficiency

Organization

Professionalism

Education

High School Diploma or GED

Tools

MS Office Suite

Call center software

Job description

POSITION SUMMARY

The Call Center Representative at RAS LaVrar serves as the primary point of contact for consumers, providing professional and compliant telephonic support to facilitate the resolution of outstanding accounts. This role exists to educate customers on their repayment options, maintain the integrity of account documentation, and drive successful negotiations in a high-volume, fast-paced legal environment. Ultimately, the position ensures operational productivity, promotes positive consumer relations through empathetic communication, and upholds the firm’s commitment to strict adherence to the FDCPA and other debt collection regulations.

Responsibilities and Duties:

The following responsibilities are central to the role:

• Comprehensive Call Management: Efficiently manage a high volume of inbound (90%) and outbound (10%) calls, educating customers on account resolution options while providing accurate balance and status information.
• Negotiation & Resolution: Secure successful account outcomes by negotiating payment plans and finding creative solutions to individual customer circumstances.
• Relationship Management: Develop trusted, professional relationships with customers, third-party representatives, attorneys, and realtors to ensure the timely handling of the collections process.
• Conflict Resolution: Address customer concerns, complaints, and disputes via phone in a timely and professional manner, escalating issues when necessary.
• Documentation & Reporting: Accurately document all customer interactions and account activities within the firm’s systems to maintain a clear and compliant record of the collections pipeline.
• Compliance Adherence: Maintain strict adherence to all client-mandated scripts, company work standards, and federal debt collection laws (FDCPA) on every interaction.
• Administrative Diligence: Manage inter-office correspondence and execute requested callbacks promptly to ensure seamless communication within the department.

Core Competencies & Required Skills:

The successful candidate will:

• Service-Oriented Empathy: A compassionate approach to handling sensitive financial situations with professionalism and respect.
• Negotiation & Problem-Solving: Ability to influence outcomes and resolve complex account issues through persuasive and creative communication.
• Regulatory Knowledge: Proficiency in debt collection laws and regulations to ensure all interactions remain ethical and compliant.
• Communication Excellence: Clear and concise verbal and written skills, demonstrating executive-level poise with colleagues, clients, and vendors.
• Technical Proficiency: Strong computer skills, including Microsoft Office Suite (Excel, Word, Outlook) and experience with specialized call center/collections software.
• Organization & Accuracy: Exceptional ability to manage multiple accounts simultaneously while maintaining high standards for data entry and record-keeping.
• Professionalism & Ethics: A commitment to the highest standards of ethics and respect in all consumer interactions.

Educational/ Experience Qualification:

• Education: Minimum of a High School Diploma or GED.
• Experience: Prior experience in customer service or a call center environment is highly preferred.
• Specialized Background: Previous experience in debt collections or a legal support environment is an advantage.

Working Conditions:

• Onsite Position - Plantation, Florida
• Must be able to remain in a stationary position 90% of time
• Operates no tools, machines or equipment
• No significant lifting

Benefits:

• Paid time off
• Top agents average over $3000 in bonus alone every month in addition to base pay.
• Paid holidays
• 401K Plan
• Medical, dental, vision and supplemental health insurance plans
• Voluntary life insurance plan

RAS LAVRAR is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.