Dealership Implementation & Training Expert

Vehlo; Knoxville (TN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, and life 보험

401(k) with company match

Paid time off and holidays

Job summary

Vehlo is seeking an Implementation & Training Specialist to own the customer journey from install through go-live and early adoption. You will travel to dealerships, install and configure Dealerlogix, and train service teams on their roles using Vehlo's training modules.

You will ensure active adoption, deliver post-launch support, and hand off to Customer Experience with complete context. The role requires strong training skills, independence on the road, and a laser focus on customer success.

Qualifications

• 3-5 years experience implementing software and training end users, ideally in a dealership or automotive setting.
• Working knowledge of dealership fixed operations (service, parts, and the repair order process).
• Familiarity with major dealer management systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack.
• Confidence teaching adults in person and virtually, and presenting professionally to customers at every level, from service advisors to dealership leadership.
• Strong organization and follow-through, with the ability to manage multiple installs and timelines at once.

Responsibilities

• Plan and prepare. Hold weekly pre-launch calls for upcoming installs, and build and document each store's readiness plan in the weeks leading up to launch.
• Install and train onsite. Lead installations and deliver role-based training at customer dealerships using Vehlo's standardized training modules.
• Drive adoption. Make sure every user understands their responsibilities in the workflow and the best practices for their role.
• Support remotely. Respond promptly to post-launch training needs by phone, text, and webcast, within our service-level targets [define response time].
• Hand off with care. Complete a documented, warm handoff to Customer Experience so no context is lost after go-live.
• Stay current. Build deep fluency in Vehlo's training curriculum and keep up with product updates, and share customer feedback that could improve our modules.

Skills

Software implementation

End-user training

Dealership operations knowledge

Public speaking / training delivery

Independent travel

Tools

CDK

Reynolds & Reynolds

Dealertrack

Job description

Vehlo is seeking an Implementation & Training Specialist to own the customer journey from install through go-live and early adoption. You will travel to dealerships, install and configure Dealerlogix, and train service teams on their roles using Vehlo's training modules.

You will ensure active adoption, deliver post-launch support, and hand off to Customer Experience with complete context. The role requires strong training skills, independence on the road, and a laser focus on customer success.