Remote Tech Support & Implementation Specialist (Travel)

voAIce; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid time off

Travel expense coverage

On-site launch support

Job summary

voAIce is seeking a Technical Support & Implementation Specialist to support dealership partners using DealerCRM. You will handle inbound inquiries via phone, email, and chat, diagnose issues, and drive first-contact resolutions while documenting thoroughly.

The role involves on-site launches, staff training, and travel to dealership rooftops. You will lead with clear technical explanations, own cases end-to-end, and collaborate with Tier 2, Engineering, and Implementation teams to ensure

Qualifications

• 2+ years in technical or software customer support.
• 1+ years directly with automotive or RV dealerships.
• Experience with CRM platforms and ticketing systems.
• Ability to troubleshoot multi-variable technical issues and explain complex workflows.

Responsibilities

• Answer inbound inquiries via phone, chat, and email with first-contact resolution.
• Document, track, and close support cases with thorough diagnostic notes.

Skills

CRM platforms

Ticketing systems

Cloud software

Active listening

Education

College degree preferred (Associate or Bachelor’s)

Job description

voAIce is seeking a Technical Support & Implementation Specialist to support dealership partners using DealerCRM. You will handle inbound inquiries via phone, email, and chat, diagnose issues, and drive first-contact resolutions while documenting thoroughly.

The role involves on-site launches, staff training, and travel to dealership rooftops. You will lead with clear technical explanations, own cases end-to-end, and collaborate with Tier 2, Engineering, and Implementation teams to ensure