Implementation & Training Specialist

Vehlo; Knoxville (TN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, and life 보험

401(k) with company match

Paid time off and holidays

Job summary

Vehlo is seeking an Implementation & Training Specialist to own the customer journey from install through go-live and early adoption. You will travel to dealerships, install and configure Dealerlogix, and train service teams on their roles using Vehlo's training modules.

You will ensure active adoption, deliver post-launch support, and hand off to Customer Experience with complete context. The role requires strong training skills, independence on the road, and a laser focus on customer success.

Qualifications

• 3-5 years experience implementing software and training end users, ideally in a dealership or automotive setting.
• Working knowledge of dealership fixed operations (service, parts, and the repair order process).
• Familiarity with major dealer management systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack.
• Confidence teaching adults in person and virtually, and presenting professionally to customers at every level, from service advisors to dealership leadership.
• Strong organization and follow-through, with the ability to manage multiple installs and timelines at once.

Responsibilities

• Plan and prepare. Hold weekly pre-launch calls for upcoming installs, and build and document each store's readiness plan in the weeks leading up to launch.
• Install and train onsite. Lead installations and deliver role-based training at customer dealerships using Vehlo's standardized training modules.
• Drive adoption. Make sure every user understands their responsibilities in the workflow and the best practices for their role.
• Support remotely. Respond promptly to post-launch training needs by phone, text, and webcast, within our service-level targets [define response time].
• Hand off with care. Complete a documented, warm handoff to Customer Experience so no context is lost after go-live.
• Stay current. Build deep fluency in Vehlo's training curriculum and keep up with product updates, and share customer feedback that could improve our modules.

Skills

Software implementation

End-user training

Dealership operations knowledge

Public speaking / training delivery

Independent travel

Tools

CDK

Reynolds & Reynolds

Dealertrack

Job description

About Vehlo

Vehlo is building the industry's favorite repair shop technology. Founded in 2019, we bring together leading automotive brands - including Text2Drive, Shop Boss, Rapid Recon, and Dealerlogix - to improve the vehicle repair experience from the dealership service lane to the aftermarket shop floor.

About Vehlo

Vehlo is building the industry's favorite repair shop technology. Founded in 2019, we bring together leading automotive brands - including Text2Drive, Shop Boss, Rapid Recon, and Dealerlogix - to improve the vehicle repair experience from the dealership service lane to the aftermarket shop floor.

Our people (we call ourselves Veeps) work in a company where your contribution is visible. You'll have real ownership, room to grow, and a team that recognizes great work - backed by a comprehensive benefits package.

About The Role

Dealerlogix is a leading cloud-based service workflow platform for dealership service departments. It integrates with the dealer's DMS to automate service lane, parts, and labor processes, with features like electronic signatures, mobile pay, and online appointment scheduling.

As an Implementation & Training Specialist, you own the customer's journey from install through go-live and early adoption. You'll travel to dealerships, install and configure Dealerlogix, train service teams on their specific roles, and hand each store off to our Customer Experience team ready to succeed. Your work directly shapes how quickly and confidently a dealership gets value from our product.

What You'll Do

• Plan and prepare. Hold weekly pre-launch calls for upcoming installs, and build and document each store's readiness plan in the weeks leading up to launch.
• Install and train onsite. Lead installations and deliver role-based training at customer dealerships using Vehlo's standardized training modules.
• Drive adoption. Make sure every user understands their responsibilities in the workflow and the best practices for their role.
• Support remotely. Respond promptly to post-launch training needs by phone, text, and webcast, within our service-level targets [define response time].
• Hand off with care. Complete a documented, warm handoff to Customer Experience so no context is lost after go-live.
• Stay current. Build deep fluency in Vehlo's training curriculum and keep up with product updates, and share customer feedback that could improve our modules.

What Success Looks Like

• Installs launch on schedule, with a documented readiness plan for every store.
• Dealership users are trained and confident in their roles after go-live.
• Customer Experience receives complete handoff notes for every launch.
• Customers rate their implementation and training experience highly.

Qualifications

WHAT YOU'LL BRING

Required

• 3-5 years experience implementing software and training end users, ideally in a dealership or automotive setting.
• Working knowledge of dealership fixed operations (service, parts, and the repair order process).
• Familiarity with major dealer management systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack.
• Confidence teaching adults in person and virtually, and presenting professionally to customers at every level, from service advisors to dealership leadership.
• Strong organization and follow-through, with the ability to manage multiple installs and timelines at once.
• Comfort with computers, tablets, and cloud-based software.
• Ability to work independently on the road and collaboratively with internal teams.

Preferred

• Direct experience in a dealership service department, or with a DMS-integrated product.
• Experience delivering standardized training curricula or using a learning or ticketing platform.
• Experience in a fast-growing or changing environment where processes are still evolving.

TRAVEL & WORK ENVIRONMENT

• Travel up to 85% of the time, including overnight and some weekend travel as install schedules require.
• A valid driver's license is required.
• Ability to travel as needed, including by air, car, or public transportation

Benefits & Compensation

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays

Compensation: $70,000 - $80,000/year

Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.

Additional Information

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Employment may be contingent upon a background check in accordance with applicable laws.

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.