Dealer Services Supervisor - Customer Experience & Ops

CAI Cox Automotive Corp Svcs., LLC; Clarksville (IN); On-site; USD 56,000 - 83,000; Full time

Job summary

Cox Automotive is seeking a Supervisor for Dealer Services to lead a team and ensure smooth day-to-day operations with dealers and partners at the Indiana market. The role emphasizes customer focus and operational excellence to deliver strong performance on sale days.

You will coordinate with Field Sales, Operations, and Recon teams, and play a key role in educating customers on Online Vehicle Exchange, Simulcast, and Manheim services.

Qualifications

• High School Diploma or GED with 5 years’ related experience or equivalent combination with a degree depending on the role.
• Bachelor’s degree plus 3 years’ related experience; Master’s+1; PhD+1 is acceptable with related field experience.
• Experience in Dealer or Commercial Services preferred.
• Customer service experience required and experience coaching/leading others preferred.
• Strong verbal and written communication skills; ability to foster productive business relationships.
• Strong organizational skills and problem-solving abilities; adept at de-escalation.
• Proficiency with basic Microsoft Office tools including Excel, Word and Outlook.

Responsibilities

• Supervises and directs daily functions of Dealer Services team at the location.
• Works with dealers, Field Sales, and operations to strengthen customer relationships and promote Manheim products/services.
• Ensures vehicles are handled and posted correctly; coordinates with Ops and Recon to ensure smooth sales days.
• Sets a professional example and enforces company policies; recruits, trains, and develops staff.

Skills

Customer service

Coaching

Leadership

Verbal communication

Written communication

Interpersonal skills

Problem solving

Organization

Excel

Word

Outlook

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree

Ph.D.

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Cox Automotive is seeking a Supervisor for Dealer Services to lead a team and ensure smooth day-to-day operations with dealers and partners at the Indiana market. The role emphasizes customer focus and operational excellence to deliver strong performance on sale days.

You will coordinate with Field Sales, Operations, and Recon teams, and play a key role in educating customers on Online Vehicle Exchange, Simulcast, and Manheim services.