Dealer Relations & Service Concierge

Capital One; Phoenix (AZ); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Competitive compensation

Job summary

Capital One in Phoenix is seeking an Assistant Relationship Manager to support dealer relationships and ensure an iconic experience by leveraging sales systems and protocols. You will be the primary dealer contact for service and execution needs, coordinate with ASM, DSM and RM, and help teams deliver tailored solutions through consultative selling.

The role emphasizes high-touch service, strong communication, and problem solving in a fast-paced environment.

Qualifications

• High School Diploma, GED or Equivalent certification.
• Associate’s Degree preferred.
• 2+ years of Sales or Customer Service Experience preferred.

Responsibilities

• Cultivate positive relationships with dealer customers to become the dealers point of contact for all service and execution needs.
• Act as a support and administrative coordinator between Capital One and our dealership customer.
• Manage and resolve outstanding dealer sales items, such as: dealer agreements, dealer product cancellations, title issues, dealer receivables, and a wide range of other dealer facing items.
• Engaging with a high level of dealer communication via inbound and outbound phone calls, email, and dealer messaging.
• Leverage a broad variety of systems and internal teams to resolve outstanding dealer issues.
• Educate Dealer Customers on Capital One Auto Finance’s programs, tools, platforms, policies and procedures.
• Collaborate with teammates cross-departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations.
• Support our sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer related problems, and collaborating to grow business.

Skills

Communication skills

Multitasking

Typing

Attention to detail

Problem solving

Education

High School Diploma or GED

Associate’s Degree

Job description

Capital One in Phoenix is seeking an Assistant Relationship Manager to support dealer relationships and ensure an iconic experience by leveraging sales systems and protocols. You will be the primary dealer contact for service and execution needs, coordinate with ASM, DSM and RM, and help teams deliver tailored solutions through consultative selling.

The role emphasizes high-touch service, strong communication, and problem solving in a fast-paced environment.