Dealer Success & Enablement Strategist

Capital One; Baltimore (MD); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Dealer Success Manager to act as a strategic consultant and customer-centric partner to auto dealers. You will lead cross-functional collaboration with POD counterparts, drive adoption and retention of Navigator Platform, and own ROI-focused conversations with dealer stakeholders.

The role requires strong process improvement skills, the ability to train and enable tool adoption, and frequent dealer visits to ensure maximum value from our technology and processes.

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Bachelor's degree preferred.
• 2+ years of experience in Process Management.
• 2+ years of experience in Relationship management.

Responsibilities

• Strategic POD Partnership: Collaborate with ASM and POD team to develop market strategies and achieve sales goals.
• Sales Enablement and Retention Cycle Ownership: support POD for Navigator Platform and own customer adoption/retention lifecycle.
• Drive process improvements aligned with Capital One Sales Process and better customer outcomes.
• Provide subject matter expertise on processes and Navigator Platform when representing Sales.
• Troubleshoot product and process issues related to Navigator Platform.
• Frequent in-market visits to dealerships to foster relationships and enable customers.

Skills

Relationship management

Process management

Sales enablement

Training/enablement

Education

High School diploma

Bachelor's degree

Job description

Capital One is seeking a Dealer Success Manager to act as a strategic consultant and customer-centric partner to auto dealers. You will lead cross-functional collaboration with POD counterparts, drive adoption and retention of Navigator Platform, and own ROI-focused conversations with dealer stakeholders.

The role requires strong process improvement skills, the ability to train and enable tool adoption, and frequent dealer visits to ensure maximum value from our technology and processes.